Abdul Malek Hashim Bin Sazali
Sandwish Artist
Johor Bahru
Summary
Dynamic Assistant Manager at Subway with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective communication and training, resulting in improved sales. Skilled in decision-making and cost reduction, consistently fostering a collaborative environment to achieve high performance and operational excellence.
Overview
7
7
years of professional experience
1
1
Language
Work History
Assistant Manager
Subway
12.2024 - Current
- Developed store policies and procedures to improve customer service, sales, and overall efficiency.
- Coached and trained staff members on customer service, sales techniques and product knowledge.
- Effectively communicated with customers to ensure satisfaction and resolve any complaints.
- Established friendly and professional relationships with store personnel and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Barista
Uthm
01.2024 - 12.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Machine Technician
Bengkel Johor Moto
05.2022 - 10.2022
- Played a key role in successful facility audits by maintaining immaculate workspaces and documentation, reflecting a high level of professionalism and organization.
- Performed preventive maintenance to promote machine reliability and longevity.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
Subway
Sandwich Artist at Subway
11.2018 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
BERJAYA WATERFRONT
Banquet Set Up
01.2021 - 07.2022
- Experienced in providing event and banquet support including serving, bartending, and general event setup and tear-down.
- Responsible for ensuring all food and beverage orders are served promptly and accurately.
- Demonstrated knowledge of customer service best practices and techniques.
Education
No Degree - Engineering Mechanics
IKTBN CHEMBONG
Negeri Sembilan 04.2001 -
Skills
Operations management
Timeline
Assistant Manager
Subway
12.2024 - Current
Barista
Uthm
01.2024 - 12.2024
Machine Technician
Bengkel Johor Moto
05.2022 - 10.2022
BERJAYA WATERFRONT
Banquet Set Up
01.2021 - 07.2022
Subway
Sandwich Artist at Subway
11.2018 - 10.2022
No Degree - Engineering Mechanics
IKTBN CHEMBONG
04.2001 -
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