Abdul Malek Hashim Bin Sazali
Sandwish Artist
Johor Bahru
Summary
Dynamic Assistant Manager at Subway with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective communication and training, resulting in improved sales. Skilled in decision-making and cost reduction, consistently fostering a collaborative environment to achieve high performance and operational excellence.
Overview
7
7
years of professional experience
1
1
Language
Work History
Assistant Manager
Subway
12.2024 - Current
- Developed store policies and procedures to improve customer service, sales, and overall efficiency.
- Coached and trained staff members on customer service, sales techniques and product knowledge.
- Effectively communicated with customers to ensure satisfaction and resolve any complaints.
- Established friendly and professional relationships with store personnel and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Barista
Uthm
01.2024 - 12.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Machine Technician
Bengkel Johor Moto
05.2022 - 10.2022
- Played a key role in successful facility audits by maintaining immaculate workspaces and documentation, reflecting a high level of professionalism and organization.
- Performed preventive maintenance to promote machine reliability and longevity.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Maintained equipment performance by lubricating and cleaning components.
Subway
Sandwich Artist at Subway
11.2018 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
BERJAYA WATERFRONT
Banquet Set Up
01.2021 - 07.2022
- Experienced in providing event and banquet support including serving, bartending, and general event setup and tear-down.
- Responsible for ensuring all food and beverage orders are served promptly and accurately.
- Demonstrated knowledge of customer service best practices and techniques.
Education
No Degree - Engineering Mechanics
IKTBN CHEMBONG
Negeri Sembilan 04.2001 -
Skills
Operations management
Timeline
Assistant Manager
Subway
12.2024 - Current
Barista
Uthm
01.2024 - 12.2024
Machine Technician
Bengkel Johor Moto
05.2022 - 10.2022
BERJAYA WATERFRONT
Banquet Set Up
01.2021 - 07.2022
Subway
Sandwich Artist at Subway
11.2018 - 10.2022
No Degree - Engineering Mechanics
IKTBN CHEMBONG
04.2001 -
Similar Profiles
Henok EskenderHenok Eskender
Cashier at SubwayCashier at Subway
Hassan JahangirHassan Jahangir
Shift manager at SubwayShift manager at Subway
Alexander FriesenAlexander Friesen
Sandwich Artist at SubwaySandwich Artist at Subway
Mathew RoweMathew Rowe
Senior Sandwich Artist at SubwaySenior Sandwich Artist at Subway
Aiman DanialAiman Danial
Sales Assistant at Padini Concept StoreSales Assistant at Padini Concept Store