ABDUL LATIFF AZMI BIN MUSA
Singapore
Summary
Accomplished IT Support Specialist with extensive experience in technical troubleshooting, remote support, and system maintenance. Proven track record in reducing downtime and enhancing user satisfaction through proactive problem-solving and team collaboration. Versatile professional with a background in music education and sales, skilled in customer relationship management and process improvement. Adept at using tools such as Pro Tools, SQL, and Linux Operating System to deliver high-quality results. Career goal: to leverage technical expertise and customer service skills to drive innovation and efficiency within an organisation. Motivated professional demonstrating strengths in technical support and customer service. Adapts to changing demands through effective problem-solving and communication skills. Eager to contribute to team success in a fast-paced warehouse environment. Dedicated IT Support Specialist skilled in troubleshooting and resolving technical issues. Reduces downtime by providing timely solutions and proactive maintenance for end-users. Ensures seamless operations through effective collaboration with IT teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Support
Certis Cisco Pte Ltd
Bakit Batok
11.2024 - 02.2026
- An Information Technology (IT) Support Specialist is responsible for ensuring smooth daily operations of computer systems, networks, and applications within an organisation.
- This role supports employees by troubleshooting technical issues, maintaining IT equipment, and assisting with system updates or deployments.
- Serve as the first point of contract for seeking technical assistance, remote connection software and email.
- Determine the solution based on the issue and details.
- Record events, problems and their resolution in internal ticketing system.
- Acted as a liaison between IT departments to facilitate smooth handoff of escalated issue, ensuring timely resolutions.
- Reduced downtime for end-users by providing timely resolutions of technical issue and proactive maintenance.
Food and Beverage Outlet Assistant
Craze Wastern Food
01.2024 - 09.2024
- Enthusiastic and reliable F&B Outlet Assistant with hands-on experience in Western cuisine operations.
- Skilled in food preparation, order taking, customer service, and maintaining cleanliness and hygiene standards.
- Supports daily kitchen and front-line operations to ensure smooth service flow and customer satisfaction.
- Works well under pressure in a fast-paced environment and demonstrates strong teamwork, communication, and multitasking abilities.
Helpdesk Support Role
ISS Facility Service
01.2023 - 12.2023
- Frontline Technical Support Serve as the first point of contact for all IT-related inquiries from users via phone, email, chat, or ticketing system.
- Troubleshoot and resolve issues related to computers, applications, networks, and peripherals.
- Perform remote support using tools like TeamViewer, AnyDesk, or built-in corporate systems.
Music Teacher
Cristofori Music Pte Ltd
12.2020 - 12.2022
- Customized Music Curricula: Developed and delivered comprehensive music curricula for students of all ages, tailoring lessons to individual skill levels, musical interests, and learning styles.
- Individual & Group Instruction: Instructed students in piano, guitar, and vocal techniques, fostering a positive, engaging, and supportive learning environment that encouraged growth and creativity.
- Parent-Teacher Collaboration: Actively participated in parent-teacher conferences to discuss student progress, provide constructive feedback, and offer recommendations for continued development.
- Integrated Music Theory & History: Incorporated excerpts from various music texts, including history, theory, and key facts, to enhance students' understanding of music and sustain their interest in the subject.
- Curriculum Design & Implementation: Designed and implemented music curricula that challenged students, motivated them to reach their potential, and promoted excellence in their musical pursuits.
Sales Executive
Swee Lee Music
06.2018 - 12.2020
- Passionate and customer-focused Sales Executive with strong knowledge of musical instruments and audio equipment.
- Experienced in providing product demonstrations, managing retail sales, and delivering excellent customer service to meet sales targets.
- Skilled in inventory management, visual merchandising, and after-sales support.
- Builds long-term customer relationships through product expertise, communication skills, and genuine enthusiasm for music.
Internship Trainee
Yayasan Warisan Johore
01.2018 - 06.2018
- Audio Recording & Editing: Assisted in the recording, editing, and mixing of audio content for a variety of media projects, including podcasts, commercials, and music tracks, ensuring high-quality sound output.
- Equipment Operation: Operated audio recording equipment, including microphones, mixers, and digital audio workstations (DAWs), maintaining optimal sound capture and production quality.
- Collaboration with Production Team: Worked closely with the production team to meet project deadlines and ensure consistent sound quality across all media, contributing to seamless production workflows.
- Sound Editing & Mastering: Performed sound editing and mastering using industry-standard software such as Pro Tools, Logic Pro, and Adobe Audition to enhance audio clarity and balance.
- Pre-Production Planning: Participated in pre-production planning, including organizing sound libraries, preparing sound assets, and setting up recording sessions for efficient production.
- Troubleshooting & Equipment Maintenance: Assisted in troubleshooting technical issues and maintaining audio equipment to ensure smooth, uninterrupted production processes.
Education
A-Levels - Literature
SMK SRI PERHENTIAN
Johor Bahru, 0101-2013
Bachelor Degree in Music - Audio Production
ASWARA
Kuala Lumpur, Malaysia12.2018
Graduation in 'O' Level / SPM - Literature
SMK AYER BALOI
Johor Bahru, 0112.2011
Foundation of Cybersecurity - Cybersecurity
COURSERA
Skills
- Recording Music
- Analog Mixer
- Crew Backline
- Digital Mixer
- Cubase
- Pro Tools
- Sibelius 7
- Linux Operating System
- SQL
- Technical troubleshooting
- Remote support
- User training
- System maintenance
- Team collaboration
- Problem solving
- Customer relationship management
- Process improvement
- Time management
Certification
- Fire Safety Certification
- First Aid Certification
- Computer System Operation (IT-020-3:2013)
Languages
English
Advanced
C1
Malay
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Timeline
Information Technology Support
Certis Cisco Pte Ltd
11.2024 - 02.2026
Food and Beverage Outlet Assistant
Craze Wastern Food
01.2024 - 09.2024
Helpdesk Support Role
ISS Facility Service
01.2023 - 12.2023
Music Teacher
Cristofori Music Pte Ltd
12.2020 - 12.2022
Sales Executive
Swee Lee Music
06.2018 - 12.2020
Internship Trainee
Yayasan Warisan Johore
01.2018 - 06.2018
A-Levels - Literature
SMK SRI PERHENTIAN
Bachelor Degree in Music - Audio Production
ASWARA
Graduation in 'O' Level / SPM - Literature
SMK AYER BALOI
Foundation of Cybersecurity - Cybersecurity
COURSERA