Abdullah Hafizi
Customer Service Executive
Bandar Baru Bangi
Summary
I am seeking for jobs as a customer service which is related to doing inbound and outbound calls and handling customer enquiries as it is my passion. Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Customer Service
United Overseas Bank
11.2023 - 05.2024
- Provided excellent customer service to exceed customer expectations
- Collaborated with customer service personnel to optimize outbound efforts
- Enhanced customer service based on feedback from guests
- Delivered exemplary customer service to customers and colleagues
- Implemented new quality assurance and customer service standards
- Streamlined customer service processes for increased efficiency and effectiveness
- Provided customer service on accounts and resolved problems
- Increased customer service ratings significantly through personable service
- Confirmed excellent customer service by quickly resolving customer concerns
- Increased customer service ratings through personable service
- Developed and implemented customer service policies to enhance satisfaction
Credit Control Executive
TTL SDN BHD
05.2023 - 07.2023
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Applied effective time management techniques to meet tight deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Managed time efficiently in order to complete all tasks within deadlines
- Proven ability to develop and implement creative solutions to complex problems
Education
Diploma in Digital Technology (Game Development)
Politeknik Metro Kuala Lumpur
14, Jalan Setiawangsa 10, Taman Setiawangsa, 54200 07.2021 - 05.2023
Diploma In Accountancy
Kolej Profesional Mara Bandar Penawar
Jalan Ungku Abdul Aziz, Bandar Penawar, 81930 Band 10.2017 - 05.2019
SPM
Pelajaran Malaysia (Spm), Sekolah Menengah Ibn Khaldun
4013, Jalan Haji Said, Jln Kebun, Seksyen 30, 404 01.2010 - 05.2015
Skills
Leadership
Teamwork
Customer Service
Management
Time Management
Adobe Photoshop
Communications
Process Improvements
Adobe Illustrator
Unity Engine
Credit Control
Digital Technology
Customer service excellence
Customer service background
Customer Service Process Improvement
Customer service experience
Age
27 years
Marital Status
Single
Availability
Immediately
Work Permit
I am citizen
Personal Information
- Date of Birth: 03/08/97
- Gender: Male
- Nationality: Malaysian
Timeline
Customer Service
United Overseas Bank
11.2023 - 05.2024
Credit Control Executive
TTL SDN BHD
05.2023 - 07.2023
Diploma in Digital Technology (Game Development)
Politeknik Metro Kuala Lumpur
07.2021 - 05.2023
Diploma In Accountancy
Kolej Profesional Mara Bandar Penawar
10.2017 - 05.2019
SPM
Pelajaran Malaysia (Spm), Sekolah Menengah Ibn Khaldun
01.2010 - 05.2015
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