ABDUL HADI ALMARWAN KAMARULZAMAN
Barista
Ulu Tiram
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Barista
Berjaya Starbucks Coffee Sdn Bhd, Barista
Johor Bahru
01.2022 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Operated espresso machines and commercial coffee brewers to create beverages.
Quality Control Assistant
NAF Gadgets Sdn Bhd
ULU TIRAM
12.2021 - 03.2022
- Performed routine maintenance and calibration on testing equipment.
- Created testing protocols to be used across product lines.
- Reported problems and concerns to management.
- Evaluated returned products for safety, functionality and other issues.
- Assessed quality of finished products with careful inspections.
- Generated quality control reports for returned products to identify and communicate patterns.
Life Insurance Agent
Prudential
Johor Bahru
10.2019 - 11.2021
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Promoted products and services using upselling and other sales strategies.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Met with customers to provide information about available products and policies.
Crew Member
McDonald's
ULU TIRAM
07.2019 - 03.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health and safety standards and procedures.
- Conducted various administrative duties and errands.
Restaurant Team Member
KFC
ULU TIRAM
06.2017 - 06.2019
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Cultivated warm relationships with regular customers.
Education
Accounting & Pure Science Stream
SMK ULU TIRAM
Johor 01.2013 - 12.2014
Skills
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Barista
Berjaya Starbucks Coffee Sdn Bhd, Barista
01.2022 - Current
Quality Control Assistant
NAF Gadgets Sdn Bhd
12.2021 - 03.2022
Life Insurance Agent
Prudential
10.2019 - 11.2021
Crew Member
McDonald's
07.2019 - 03.2020
Restaurant Team Member
KFC
06.2017 - 06.2019
Accounting & Pure Science Stream
SMK ULU TIRAM
01.2013 - 12.2014
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