PMS, CRM, HR, POS System
ABDUL HADI ABDUL RAHMAN
REGIONAL SALES MANAGER / BRANCH MANAGER
KUCHING, SARAWAK
Summary
Multi-faceted Regional Sales Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. More than seven years progressive career background combined with dedication to corporate growth and development.
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Regional Sales Manager Cum Branch Manager
Synergy Alliance Solutions Sdn Bhd
Kuching, Sarawak
11.2021 - Current
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Managed team of 7 regional sales representatives and consistently achieved high sales targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Business Development Manager
Foodpanda Malaysia Sdn Bhd
Kuching, Sarawak
05.2020 - 01.2022
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Account Manager - B2B Business Development
IFCA Solutions Sdn Bhd
Kuching, Sarawak
05.2018 - 06.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
Brand Ambassador
Riverside Majestic Hotel
Kuching, Sarawak
05.2017 - 05.2018
- Engaged, educated, and befriended customers to deliver amazing staying experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about organization.
- Conducted consumer surveys and analyzed behaviours trends.
Store Assistant
Air Asia Berhad Sdn Bhd
Kuching, Sarawak
05.2015 - 06.2017
- Wrapped, boxed and weighed engineering department products.
- Stocked parts, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store products, in-out policies and security standards.
- Used in-store system to locate inventory and place special orders for technician.
- Checked pricing, scanned items, applied invoice, and printed receipts.
Intern (Customer Service)
Kidzania Kuala Lumpur Sdn Bhd
Kuala Lumpur
10.2014 - 12.2014
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
Intern (Kiosk Leader)
Easy Taxi Malaysia Sdn Bhd
Kuala Lumpur
10.2013 - 12.2013
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Internship (Diploma) Tour Operator
Zaufan Travel Sdn Bhd
Shah Alam
06.2011 - 12.2011
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor (Hons) - Hospitality & Tourism Management
Management & Science University
Shah Alam, Selangor 05.2011 - 05.2014
Diploma - Hospitality & Tourism Management
PTPL College (Currently Knows As MSU College)
Shah Alam, Selangor 05.2008 - 05.2011
SPM - Sijil Pelajaran Malaysia
SMK Tunku Abdul Rahman (STAR KUCHING)
Kuching, Sarawak 01.2003 - 12.2007
Skills
CRM / Salesforce / POS
undefinedAccomplishments
- Supervised team of seven staff members.
- Improved operations efficiency with implementation of various process improvements.
- Improved employee satisfaction and reduced turnover
- Received the “The Best Team Award” for exemplary performance and recognition for handling the top numbers of customers
Software
References
1. Mr Alex Fong
Chief Executive Officer (CEO)
Synergy Alliance Solutions Sdn Bhd
30200, Ipoh, Perak
Contact No: 05-2850101 (Office HQ)
2. Mr Christopher Chai Kim Min
Regional Sales Manager
foodpanda Malaysia Sdn Bhd
93100, Kuching, Sarawak
Contact No: 011-14028038
Timeline
Regional Sales Manager Cum Branch Manager
Synergy Alliance Solutions Sdn Bhd
11.2021 - Current
Business Development Manager
Foodpanda Malaysia Sdn Bhd
05.2020 - 01.2022
Account Manager - B2B Business Development
IFCA Solutions Sdn Bhd
05.2018 - 06.2020
Brand Ambassador
Riverside Majestic Hotel
05.2017 - 05.2018
Store Assistant
Air Asia Berhad Sdn Bhd
05.2015 - 06.2017
Intern (Customer Service)
Kidzania Kuala Lumpur Sdn Bhd
10.2014 - 12.2014
Intern (Kiosk Leader)
Easy Taxi Malaysia Sdn Bhd
10.2013 - 12.2013
Internship (Diploma) Tour Operator
Zaufan Travel Sdn Bhd
06.2011 - 12.2011
Bachelor (Hons) - Hospitality & Tourism Management
Management & Science University
05.2011 - 05.2014
Diploma - Hospitality & Tourism Management
PTPL College (Currently Knows As MSU College)
05.2008 - 05.2011
SPM - Sijil Pelajaran Malaysia
SMK Tunku Abdul Rahman (STAR KUCHING)
01.2003 - 12.2007
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