Summary
Overview
Work History
Education
Skills
Mobile
Volunteer Experience
Extracurricular Activities
Timeline
Generic
ABDUL AZIZ BIN KHADI

ABDUL AZIZ BIN KHADI

Gelang Patah, Johor

Summary

To secure a challenging and rewarding position where I can utilize my skills and five years of experience in the engineering department to contribute to the success of the organization while continuously learning and growing in the work environment. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience.


Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

5
5
years of professional experience

Work History

Service Advisor

Triangle Auto Isuzu Service Center
01.2024 - Current
  • Attend to customers at frontline and all phone calls received
  • Create quotation for all customers' repairs and advise them accordingly
  • Greet customers and offer excellent customer service
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Ensure work provided addresses the concerns raised/required by customers
  • Invoice and collect payment from customers for service rendered
  • Handle and assist customers complaints regarding services
  • Maintain customer records and enter data into computer databases.

Car Vehicle, Motorbike Technician & Trailer Technician

Westport Malaysia
01.2019 - 01.2023
  • Assist Engineer to ensure equipment is 100% available and reliable for operation usage and update equipment status accurately for every shift
  • Assist and support Engineer for Plan Preventative Maintenance (PPM) and new project from time to time
  • Able to work on online maintenance on breakdown vehicles, motorbike, etc
  • Efficiently working on the documentation on technical report, ATS report, SAP system
  • Work on inspection on the vehicle and motorbike
  • Deal with vendors and suppliers related to stock order and maintenance equipment
  • Able to become the supervisor assistant to attend several important project meetings
  • Measuring and reporting the effectiveness of workshop activities, health, safety, environmental, and housekeeping
  • Execute, track, and maintain standard procedures to increase operational effectiveness using procedures for continuous improvement and reliability excellence
  • Assist to liaise any equipment breakdown during the logistics’ operation on wharf in ports
  • Able to work on Main Order (MO), Purchase Order (PO)
  • Able to work on analysis related to budget on the component used for maintenance
  • Communicate with Operation Assistant to ensure maintenance follows the according schedule
  • To ensure monthly budget used in operation expenditure (OPEX) range.

Education

Sijil Pelajaran Malaysia - undefined

SMU(A) NURUL HUDA

Sijil Pelajaran Malaysia -

SMU(A) NURUL HUDA

Skills

undefined

Mobile

+6583798875, +60103672585

Volunteer Experience

Westport Children Day, 2022, Assisted in logistical tasks, such as setting up activity stations, distributing materials, and managing the flow of children during the event.

Extracurricular Activities

Westport Hazard Explore Race, 2023, Actively participate in safety and health programs. Enhance knowledge on Hazard Analysis that can be done in the work area. Exposed to several important elements in maintaining safety and health of workers.


Westport Team Building, 2022, Able to participate in activities that will increase cooperative and collaborative skills among workers. Involve to tasks that require teamwork, problem-solving, and shared decision-making Exposed to the program that aims to improve communication within the team. Archery Sports, 2023, Able to work in a team in order to collect the mark and points. Received silver medal.

Timeline

Service Advisor

Triangle Auto Isuzu Service Center
01.2024 - Current

Car Vehicle, Motorbike Technician & Trailer Technician

Westport Malaysia
01.2019 - 01.2023

Sijil Pelajaran Malaysia - undefined

SMU(A) NURUL HUDA

Sijil Pelajaran Malaysia -

SMU(A) NURUL HUDA
ABDUL AZIZ BIN KHADI