Microsoft Office
Abdul Azim Mohd Aminuden
Wholesale & Retail Operation Manager
Kota Bharu, Kelantan,Kelantan
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at LeMana Petrol Sdn Bhd. Skilled in strategic planning and problem-solving, adept at leading teams to exceed business goals. Improved performance monitoring, resulting in a significant increase in profitability. Demonstrates exceptional customer service and financial management capabilities.
Overview
7
7
years of professional experience
Work History
Operations Manager
LeMana Petrol Sdn Bhd
12.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Assessed risks and opportunities, implementing strategies to mitigate potential losses and maximize gains.
Apprentice
Jabatan Pendidikan Negeri Kelantan
05.2021 - 10.2021
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Prioritized and accomplished multiple tasks within established timeframes.
- Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
Restaurant Crew Member
KFC Malaysia
03.2017 - 06.2017
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Operated cash register to ring up final bill and process various forms of payment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
MBA - Business Administration
Universiti Teknologi MARA (UiTM)
Shah Alam, Selangor, Malaysia 04.2001 -
BBA - Finance
Universiti Teknologi MARA (UiTM)
Kota Bharu, Kelantan, Malaysia 04.2001 -
High School Diploma -
Universiti Teknologi MARA (UiTM)
Machang, Kelantan, Malaysia 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Budgeting and forecasting
Financial Management
Business Administration
Strategic Planning
Team Leadership
Customer Relationship Management (CRM)
Software
Adobe Illustrator
Adobe Photoshop
Adobe Animate
IBM SPSS Statistics
Languages
Malay
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Elementary
A2
Thai
Beginner
A1
Co-Curriculum Accomplishments
D'Banquers Club (President)
- Appointed as a Project Director for Journey to Seoul: Educational and Cultural Visit - Seoul, South Korea (2018)
- Appointed as Facilitator for English Camp Program - Hulu Kelantan (2018)
- Appointed as Project Director for "Program Karnival Kewangan & Kerjaya" - UiTM Machang, Kelantan (2017)
- Appointed as Supreme Committee Council for School Attack Camp programme - UiTM Machang, Kelantan (2017)
- Appointed as Bureau of Participation and Welfare for "Sukan Antara Fakulti" program - UiTM Machang, Kelantan (2017)
High Achievers' Club (Corporate Executive Committee)
- Appointed as Special Duties Active Committee for International Humanitarian Aid Programme - Istanbul, Turkey (2017)
- Since I was appointed as Special Duties Active Committee, I was involved in all program division which make me know in depth about the whole program structure.
- Appointed as Secretariat for humanitarian program "OPKIM: Mencari Erti Syukur" - Hulu Kelantan (2017)
- Appointed as Corporate Executive Committee for Academic Mission 3.0 Program - UiTM Machang, Kelantan (2017)
- Appointed as Corporate Executive Committee for Nail the Interview! Program - UiTM Machang, Kelantan (2017)
Awards & Achievement
1. The Best Student Motivator Award
2. Best Leadership Award
3. Best Pre-Commerce Academic Awards
4. Appointed as a President for D'Banquers Club
5. Appointed as a Corporate Executive Committee for High Achievers' Club
Timeline
Operations Manager
LeMana Petrol Sdn Bhd
12.2021 - Current
Apprentice
Jabatan Pendidikan Negeri Kelantan
05.2021 - 10.2021
Restaurant Crew Member
KFC Malaysia
03.2017 - 06.2017
MBA - Business Administration
Universiti Teknologi MARA (UiTM)
04.2001 -
BBA - Finance
Universiti Teknologi MARA (UiTM)
04.2001 -
High School Diploma -
Universiti Teknologi MARA (UiTM)
04.2001 -
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