ABDUL AFIQ KASYIDI ABD RAHMAN
Senior Analyst
Kuala Lumpur
Summary
Experience in four different sectors. A industrious individual who focuses on the task at hand until it is completed, is willing to learn, progress, and attain the best possible outcome. Focusing on adding value to the organization. Hardworking employee enthusiastic about learning new knowledge. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Analyst
Shopee Mobile Sdn Bhd
5 2023 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Provided technical support for troubleshooting analytics and reporting issues.
- In charge of overseeing public interactions and serving as the organization's representative on various social media platforms through CRM in the public and private channels.
- Handled buyers and sellers issues daily regarding their orders or their shops for sellers.
- Handled 400 cases daily alone through the public channel.
Handling the Shopee UNI Facebook group while handling public comments, doing private tasks, and also handling PMs from customers as the only agent that worked on that day. - Responsible for managing feedback, complaints, and issues encountered by Shopee users on social media platforms like Facebook, Twitter, and Instagram.
- Solving problems associated with Shopee products and services.
Intern Sales (MICE Department)
Genting Berhad
10.2022 - 03.2023
- Proposed and prepared quotations, proforma invoices, and event orders on behalf of the salesperson (AVP sales, Director of Sales, and Sales Manager)
- Handled corporate inquiries from Genting clients via emails, phone calls, and WhatsApp
- Was in charge of booking accommodations, MICE facilities, Genting theme park tickets, and other client-requested items in the CRM system
- Daily updated client requests and ensured their tally in the CRM system
- In charge of the data management task, which involved cleaning up data for the Mice Sales team
- Analyze data from rival markets, scrutinized the variations in package costs, and developed a data display for the Director of Sales MICE team's showcase
- Translated emails from English to Malay for the sales team
- Prepared corporate presentation slides for Genting Malaysia Berhad.
B2C Salesperson and Marketing Representative
NX Dimension SDN BHD
09.2022 - 10.2022
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Achieved or exceeded company-defined sales quotas.
- Promoted to the leader position.
Freelance Jobs
Self-employeed
01.2011 - 03.2022
- I work as a part-time trader specializing in forex, commodities, and cryptocurrency
- Data entry
- The work involves performing physical tasks such as community services and volunteering.
Practical English Teacher
Sekolah Kebangsaan Taman Tun Dr Ismail Jaya
01.2019 - 04.2019
- Interned as an English teacher at the primary school for 3 months
- Taught primary school English syllabus to students in Primary 1, 2, and 3
- Taught primary school math during extra class.
Education
Bachelor in International Business (Honours) - International Business Management
Management & Science University Shah Alam
Shah Alam 02.2020 - 03.2023
Diploma in Teaching English as a Second Language - Teaching English As A Second Language
Management & Science University
Shah Alam 01.2018 - 01.2019
Skills
TIME MANAGEMENT SKILLS
TEAMWORK SKILLS & LEADING SKILLS
CRITICAL THINKING SKILLS
ADAPTABILITY SKILLS
PRESENTING SKILLS
ANALYSING SKILLS
MICROSOFT WORD
MICROSOFT POWER POINT
MICROSOFT EXCEL
Customer Engagement
Cross-selling products and services
Customer care
Networking
Sales Presentations
Negotiation
Relationship Building
Customer Relationship Building
Cold-calling
Accomplishments
- Shopee Mobile Malaysia Sdn Bhd, Since becoming a permanent employee, I have achieved Top Agent Rewards, and my performance from Q3 2023 to Q3 2024 has been calculated using an average of A+ and A in the corporate KPIs.I successfully appointed and managed several quarterly team-building activities in Q1 and Q2 of 2024.As one of the responsible agents that handles Shopee's largest yearly event, the Seller Summit Event on 27 JUNE 2024.
- Genting Malaysia Berhad, I handled and secured a business deal with the customer that yielded total earnings of 55,000 Malaysian Ringgit for the AVP of the MICE sales team during my internship at Genting Berhad.
- NX Dimension Sdn Bhd, Awarded a certificate for achieving the position of leader during the first week of employment with NX Dimension SDN BHD.
Languages
MALAY
ENGLISH
References
- DR Sakinah Syukri, BACHELOR IN INTERNATIONAL BUSSINESS HONS MENTO, +60 142386868
- MADAM IZZATI, DIPLOMA IN TESL MENTO, +60 177604144
- MISS NADIA, THE CEO OF NX DIMENSION SDN BHD, +60 122499229
- DOREEN LIM, DIRECTOR OF SALES - MICE, GENTING BERHAD, +60 122078585
- MADAM HANA, SKTTDI JAYA ENGLISH TEACHER MENTO, +60 16-669 3808
- Syaheera Suhaimi, TEAM LEADER IN MY TEAM, SHOPEE MOBILE MALAYSIA SDN BHD, +60 1123008286
Timeline
Intern Sales (MICE Department)
Genting Berhad
10.2022 - 03.2023
B2C Salesperson and Marketing Representative
NX Dimension SDN BHD
09.2022 - 10.2022
Bachelor in International Business (Honours) - International Business Management
Management & Science University Shah Alam
02.2020 - 03.2023
Practical English Teacher
Sekolah Kebangsaan Taman Tun Dr Ismail Jaya
01.2019 - 04.2019
Diploma in Teaching English as a Second Language - Teaching English As A Second Language
Management & Science University
01.2018 - 01.2019
Freelance Jobs
Self-employeed
01.2011 - 03.2022
Senior Analyst
Shopee Mobile Sdn Bhd
5 2023 - Current