ABDUL MUHAIMIN MUSTAFA BAKRI
IT
Selangor
Summary
Advanced computer system skills and innovative problem-solving utilized as Junior Customer Engineer at HeiTech Padu Bhd., effectively resolving complex technical issues. Strong organizational skills and effective communication enhanced customer satisfaction. Integrated data across platforms, demonstrating project management expertise and achieving a 95% client satisfaction rate.
Overview
5
5
years of professional experience
Work History
Junior Customer Engineer
HeiTech Padu Bhd.
03.2022 - Current
- Performed installations and upgrades of company products at client sites.
- Troubleshot installation-related issues and resolved complex technical problems.
- Diagnosed hardware issues and identified root causes for remediation.
Runner (Part Time)
Lalamove
Selangor
10.2020 - Current
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Adhering to assigned routes and following time schedules.
- Abiding by all transportation laws and maintaining a safe driving record.
Web Developer/Tester
2end Apps Sdn. Bhd.
03.2021 - 07.2021
- Project: AGD – AUDITOR GENERAL’S DASHBOARD V3.0 (System Testers)
- Planning, testing, bug tracking and technical support. (Web Designers)
- Creating websites designs.
- Meeting with clients to discuss requirement and/or project progress.
- Demonstrating and receiving feedback about draft sites.
Crew Member (Part Time)
Mc'Donalds
KSL Avenue (Telok Panglima Garang)
10.2020 - 01.2021
- Maintain a fast speed of service, especially during rush times.
- Clean the station thoroughly before, during, and after each shift.
- Respond to guest questions, concerns, and complaints and make sure they leave satisfied.
- Follow all restaurant safety and security procedures.
Assistant Technician
Pos Aviation Sdn. Bhd.
Sepang
05.2016 - 07.2016
- Assist technicians in handling routine customer issues.
- Assist and support technicians in repairing electronic products and item.
- Adhere to corporate service standards in technical assistant functions.
Censof Data Consolidator
Censof Holding
Universiti Pertanian Malaysia
10.2015 - 12.2015
- Collection and integration of data from multiple sources into a single destination.
- Support manager during the process of putting together the different data sources are put together, or consolidating into a single data store.
Education
Bachelor of Computer Sains with Hons. - Information Systems
University Malaysia Sarawak
Kota Samarahan11.2022
Diploma - Multimedia Technology
Multimedia College Kuala Lumpur
Kuala Lumpur09.2015
Skills
- Innovative problem solving
- Project management skills
- Excellent customer service skills
- Strong organizational skills
- Advanced computer system skills
- Graphic designer
- Video editor
- Technical troubleshooting
- Web development
- Data integration
- Time management
- Effective communication
Hobbies and Interests
Competitive diving, travel, volunteering, sports, creative arts, game development, and learning new languages
Extracurricular Activities
President, student representative, PERTEKMA, Universiti Malaysia Sarawak, Kota Samarahan, 2017, 2018 Active member, Kelab Kesenian Budaya UNIMAS, Universiti Malaysia Sarawak, Kota Samarahan, 2016, 2022 Volunteer, final year project symposium, Universiti Malaysia Sarawak, Kota Samarahan, 2017 Chairperson and timekeeper, Final Year Project Symposium, Universiti Malaysia Sarawak, Kota Samarahan, 2018; Vice Deputy 1, Student Representative, Multimedia College Kuala Lumpur, Kuala Lumpur, 2013.
Languages
English
Advanced (C1)
C1
Malay
Native
Native
References
- Mohd Zulhifni Izzuddin Bin Jamaludin, Heitech Padu Berhad, Leader CE, mzulhifni@gmail.com, 019-377 7893
- Dr. Suhaila Binti Saee, Universiti Malaysia Sarawak, Lecture, ssuhaila@unimas.my, 019 867 6577
- Mrs. Siti Sobariah Binti Salim, Malaysia Palm Oil Board, Officer Information Technology, siti.sobariah@mpob.gov.my, 011 2810 4352
Timeline
Junior Customer Engineer
HeiTech Padu Bhd.
03.2022 - Current
Web Developer/Tester
2end Apps Sdn. Bhd.
03.2021 - 07.2021
Runner (Part Time)
Lalamove
10.2020 - Current
Crew Member (Part Time)
Mc'Donalds
10.2020 - 01.2021
Assistant Technician
Pos Aviation Sdn. Bhd.
05.2016 - 07.2016
Censof Data Consolidator
Censof Holding
10.2015 - 12.2015
Bachelor of Computer Sains with Hons. - Information Systems
University Malaysia Sarawak
Diploma - Multimedia Technology
Multimedia College Kuala Lumpur
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