Abdul ADIB
Administration
Batu Caves,10
Summary
Possess over 3 years of administrative working experience which includes organizing travel plans, arranging work schedules of executives, general office management and administration duties and facilitating other related office tasks. Eager to learn the roles and responsibilities of the position and able to assist in arrangement of appointments and execute any corporate communications effectively. Customer Service Specialist prepared to drive results and enhance customer experiences. Skilled in resolving complex issues, managing administrative tasks, and maintaining high level of professionalism. Focused on team collaboration and adapting to changing needs. Known for excellent communication, problem-solving abilities, and strong work ethic.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service -Admin
Concentrix
Kuala Lumpur
11.2021 - Current
- Reviewing user reports regarding website content
- Liaising effectively with other internal and client teams
- Explaining policy implementation to fellow team members
- Understanding client policies and guidelines, and making decisions based on them
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Admin Data Entry
Flowco (M) Sdn Bhd
Kuala Lumpur, Kuala Lumpur
03.2019 - 01.2021
- Office inventory control, to do stock count on office equipment replace/purchase when needed
- Communicate and liaise with supplies and vendors on administrative matters
- Any administrative as and when assigned from time to time
- Assist in Job Audit Form Project
- Knowledge in SAP system efficiently
- Completed data entry tasks with accuracy and efficiency.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Maintained files, records, and chronologies of entry activities.
- Managed and organized documents for data entry tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Admin Assistant
Institute of Diplomacy and Foreign Relations, Ministry of Foreign Affairs
Kuala Lumpur
03.2018 - 02.2019
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
Marketing & Sales Executive Cum Trainer
PVR Training Centre & Consultancy
Kuala Lumpur, Kuala Lumpur
01.2015 - 02.2018
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
Retail Sales Associate
Exzees World of Uniforms
Kuala Lumpur, Kuala Lumpur
01.2010 - 12.2014
- Serves customers by helping them select products
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Provides outstanding customer service
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Assists with inventory, including receiving and stocking merchandise
- Cleaning and restocking the store throughout the day, before opening and after closing
Education
Bachelor of Arts - Leadership
Tun Abdul Razak University ( UNIRAZAK)
Kuala Lumpur 02.2015 - 12.2018
Sijil Tinggi Pelajaran Malaysia - Computing
SMK Gombak Setia
Kuala Lumpur 06.2011 - 12.2012
Skills
Data entry
Customer service excellence
Scheduling appointments
Skilled in Adobe
Multitasking Abilities
Skilled in Microsoft Words, Powerpoint, Outlook
Operations management
Data management
Front office administration
Organization and recordkeeping
Office management
Facilities maintenance
Inventory management
Budget management
Teamwork and collaboration
Websites
Personal Information
- Age: 31
- Ethnicity: Malay
- Date of Birth: 10/03/93
- Religion: Islam
Curricular
- Committee of UMU UNIRAZAK Club
- Program Director of Community Service with DBKL at PPR Berigin, Kepong
- Committee of Community Service at Felda Serting Hilir 6, Jempol.
- President of Students Council (MPP) form 6
- Committee of Webmaster Club as Designer
- Committee of School PA Systems Club
- Committee of 'Hari Sukan Negara.' at SMK Gombak Setia
- Trainer of SL1M Program for MMU and TNB at Asuhan, Melaka
- Participants in Scout International Jamboree in 2007.
Timeline
Customer Service -Admin
Concentrix
11.2021 - Current
Admin Data Entry
Flowco (M) Sdn Bhd
03.2019 - 01.2021
Admin Assistant
Institute of Diplomacy and Foreign Relations, Ministry of Foreign Affairs
03.2018 - 02.2019
Bachelor of Arts - Leadership
Tun Abdul Razak University ( UNIRAZAK)
02.2015 - 12.2018
Marketing & Sales Executive Cum Trainer
PVR Training Centre & Consultancy
01.2015 - 02.2018
Sijil Tinggi Pelajaran Malaysia - Computing
SMK Gombak Setia
06.2011 - 12.2012
Retail Sales Associate
Exzees World of Uniforms
01.2010 - 12.2014
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