ABD RASYID ABD TALIB
PETALING JAYA
Summary
Calm Retail Supervisor with strengths in customer care, team leadership and stock control. Handles complaints, cashing-up and merchandising with accuracy. Supports busy shop floors with clear communication and reliable service.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Retail Sales Associate
PETSMORE
KOTA DAMANSARA, SELANGOR
07.2025 - 07.2025
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Informed customers about new products and promotions, driving sales and improving customer engagement.
- Met sales targets through proactive promotion and excellent customer service.
- Resolved customer queries through active listening and problem-solving, enhancing customer satisfaction.
- Maintained tidy shelves and organised displays, improving store presentation and shopping experience.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Adapted to various roles throughout the store.
Retail Supervisor
MYNEWS
DAMANSARA UTAMA, SELANGOR
07.2022 - 07.2025
- Managed team of sales assistants, delegating tasks and setting daily sales targets to drive store performance.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Trained new staff on store policies, product knowledge, and customer service excellence.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Coordinated with visual merchandisers to arrange displays attractively, ensuring products are showcased effectively to boost sales.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Managed inventory, conducted stock checks, and reordered merchandise to maintain ideal stock levels.
- Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols were followed.
- Handled customer complaints with empathy and efficiency, resolving issues to maintain positive relationships.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Addressed customer inquiries promptly and accurately.
- Processed payments efficiently at point of sale.
- Taught staff how to handle difficult situations with calm and professionalism.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Delegated tasks to employees based upon individual strengths and experience.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Coordinated with the management team to plan and execute promotional events, driving sales growth.
- Assisted in training junior employees, training in matters including sales techniques, company policies and effective customer communication methods.
- Assisted in training junior employees, training in matters including sales techniques, company policies and effective customer communication methods.
Retail Sales Associate
KAISON
DAMANSARA UTAMA, SELANGOR
07.2020 - 07.2022
- Assisted customers in finding products and provided detailed information, enhancing shopping experience and increasing sales.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Promoted new products and promotions to customers, driving sales and engagement.
- Met sales targets through proactive promotion and excellent customer service.
- Resolved customer queries using active listening and problem-solving skills.
- Managed stock levels on shop floor and updated displays regularly, maximising visual appeal and customer interest.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Adapted to various customer service roles throughout the store.
Retail Sales Associate
yubiso
DAMANSARA UTAMA, SELANGOR
02.2019 - 06.2020
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Promoted new products and special offers to customers, driving sales growth.
- Met sales targets through proactive promotion and excellent customer service.
- Resolved customer queries through active listening and effective problem-solving, enhancing customer satisfaction.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Maintained neatness of shelves by regularly straightening products and removing clutter., clean and organised through visual merchandising.
- Adapted to various roles throughout the store, contributing to team flexibility and operational efficiency.
Housekeeping Cleaner
Ryokan chic hotel
DAMANSARA UPTOWN, SELANGOR
08.2018 - 12.2018
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Disinfected surfaces in common areas hourly to uphold health and hygiene standards for residents and visitors.
- Deep cleaned bathrooms with meticulous attention to detail.
- Cleaned and restocked bathrooms to keep facilities fresh.
- Cleaned rooms to the satisfaction of clients and management.
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments.
- Organised and maintained rooms and living spaces to enhance comfort and create inviting atmosphere.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Polished windows, mirrors and ornaments to achieve pristine clarity and enhance overall presentation.
- Utilised chemical cleaners with caution to ensure safety and effectiveness.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Receptionist
hotel damansa inn
DAMANSARA JAYA, SELANGOR
02.2018 - 06.2018
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed guests and clients in a friendly, positive manner.
- Provided polite, professional customer service, contributing to positive first impressions and enhancing business reputation.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area, creating welcoming environment for visitors.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Executed daily administrative tasks, supporting smooth office operations and efficient workflow.
Education
PMR - Penilaian menengah rendah
SMK PENANGAH TELUPID
DEARAH TONGOD01-2012
Skills
- Visual merchandising
- Stock management
- Inventory control
- Stock replenishment
- Product knowledge
- Sales techniques
- Customer relationship management
- Client relationship management
- Cash management
- Stock counting
- Customer service systems knowledge
- Computer literate
- Face-to-face selling
- Team leadership
- Customer-centric approach
- Confident communicator
Languages
English
Elementary
A2
Malay
Advanced
C1
Certification
- MYNEWS certified OF OUTLET MANAGEMENT TRAINING 1,2,3
Timeline
Retail Sales Associate
PETSMORE
07.2025 - 07.2025
Retail Supervisor
MYNEWS
07.2022 - 07.2025
Retail Sales Associate
KAISON
07.2020 - 07.2022
Retail Sales Associate
yubiso
02.2019 - 06.2020
Housekeeping Cleaner
Ryokan chic hotel
08.2018 - 12.2018
Receptionist
hotel damansa inn
02.2018 - 06.2018
PMR - Penilaian menengah rendah
SMK PENANGAH TELUPID