Abdelrhman Ibrahem
Quality Assurance Analyst
Kulalumpur,Selangor
Overview
5
5
years of professional experience
2
2
Languages
Work History
Quality Assurance Analyst /Trainer
Accenture
06.2022 - Current
- Provide analysis of errors and feedback to respective team
- Daily/Weekly Sampling and Auditing
- Provide support/training on Policy/Quality related questions on AD-HOC basis
- Creating improvement plans based on team performance
- Participate in calibrations with clients alongside MPOC/MPIC
- Work with respective leads (TL) in guiding new joiners to achieve both KPI/SLA.
Content Reviewer Analyst
Accenture
11.2020 - 05.2021
- Review, analyse and label content based on client policy (Arabic)
IT Educational Trainer (Internship)
Kidocode
06.2019 - 02.2020
- Performing quantitative research, including acquisition of domain knowledge
- Determining important research questions, technical writing, and presentation
- Conducting exploratory analysis to extract insights and uncover important groups, trends, and relationships in data
- Training Intro to Data Science to new joiners in the academy Section.
Education
Bachelor of information Technology - Software engineering
Segi University
KotaDamansara 09.2016 - 08.2020
Skills
- Data Analysis
- Problem solving
- Team management
- Computational thinking
- Communication skills
- Critical thinking
- Customer Service support
- Training
- Content Moderation
- Quality Assurance
- Computational thinking for
- Problem solving
- ICDL International Computer
- Driving License
- Applied Analytics
- Decision making
- Six Lean Sigma yellow belt
Timeline
Quality Assurance Analyst /Trainer
Accenture
06.2022 - Current
Content Reviewer Analyst
Accenture
11.2020 - 05.2021
IT Educational Trainer (Internship)
Kidocode
06.2019 - 02.2020
Bachelor of information Technology - Software engineering
Segi University
09.2016 - 08.2020