Debug Technician
Keysight
Bayan Lepas, Penang, Malaysia (Remote)
10.2024 - Current
- Reduced downtime by proactively identifying potential issues through comprehensive testing procedures and implementing preventive measures.
- Mentored junior technicians, fostering an environment conducive to learning and professional growth within the team.
- Assisted in the creation of test plans, ensuring comprehensive coverage of all critical components and scenarios during the validation process.
- Boosted customer satisfaction by providing technical support and promptly addressing their concerns regarding product performance.
- Conducted root cause analysis on recurring issues, enabling targeted interventions that led to long-term resolutions.