Abd Razak Abd Rahim
Kajang
Summary
Developed core competencies in leadership and strategic planning within corporate environment. Skilled in managing cross-functional teams and driving project success, seeking to leverage these skills in new field. Aiming to transition into a role that values collaboration and innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive
MRANTI
04.2024 - Current
- Event Planning and Coordination
- - Planned, organised, and executed corporate events in alignment with strategic communication goals
- - Managed event budgets effectively, delivering cost-efficient solutions while maintaining high-quality standards
- - Coordinated with internal teams and external vendors to ensure smooth execution and positive stakeholder engagement
- - Maintained accurate event documentation, prepared detailed reports, and managed communications to optimise event operations
- - Secured event venues, negotiated contracts, and built strong vendor relationships to improve logistical efficiency
- - Conducted post-event evaluations, analysed feedback, and implemented improvements to enhance future events
Admin Assistant
MRANTI
02.2021 - 04.2024
- Collaterals Management
- - Supported creating and distributing strategic communication collaterals (e.g., shirts, buntings)
- - Monitored inventory to ensure stock levels remained balanced and well-managed
- Event and Visit Support
- - Assisted with event and visit coordination for MRANTI, including venue booking, memo drafting, and sending email/calendar invitations to involved staff
- Administrative Support
- - Provided administrative support to streamline departmental operations
- - Managed payment requisitions and tracked invoice payments for timely processing
- - Assisted members of the Strategic Communication team with various administrative tasks
- Malaysia Techlympics
- - Supported the drafting, vetting, and translating official letters and social media content
- - Managed administrative tasks, including travel and accommodation arrangements, and facilitated virtual or in-person meetings
- - Oversaw Malaysia Techlympics2022 registration with the Malaysia Book of Records
- - Assisted with external events across Malaysia, including:
- - Participation in Jelajah Aspirasi Keluarga Malaysia (JAKM)
- - Outreach programmes
- - State and National Zone Finals for Malaysia Techlympics
Customer Service Officer
MRANTI
09.2019 - 02.2021
- General Administrative and Front Desk Management
- - Solely managed the MaGIC front desk, ensuring smooth operations and a welcoming atmosphere
- - Efficiently handled mail and package deliveries from courier service providers
- - Oversaw guest registrations using the registration tablet, ensuring accurate and organised records
- - Responded to public enquiries via MaGIC's general line and email, providing prompt and professional assistance
- - Assisted walk-in stakeholders, directing them to the appropriate contacts for meetings, discussions, or presentations
- - Supported brand management efforts by maintaining brand standards, messaging, logos, signage, advertisements, and corporate videos in the MaGIC Lobby and foyer
- - Organised and coordinated departmental meetings and check-ins to promote effective collaboration
- - Provided administrative support to Public Relations, Digital Marketing, and Branding teams
- - Drafted departmental documents in compliance with MaGIC's policies and standards
- Partnership Event Coordination
- - Coordinated partnership events and programmes, including venue bookings, drafting Letters of Partnership (LOPs), and managing email and calendar invitations for MaGIC staff involved
Customer Service Assistant
Malindo Air
07.2018 - 09.2019
- Customer Service Representative (Airport Operations)
- - Served as the first point of contact at the airport, managing check-in procedures through to the departure process
- - Assisted passengers with requests and needs before and after their flights, ensuring a seamless travel experience
- - Facilitated the connection and onward journeys of Malindo Air’s inbound and outbound passengers, coordinating with Malindo Air and partner airlines
- - Maintained a helpful and dynamic approach, ensuring passengers enjoyed a pleasant journey with Malindo Air
Customer Service Representative - Coordinator
Nationwide Express
11.2017 - 06.2018
- Document and Logistics Coordination
- - Coordinated the receipt and sorting of documents, ensuring they were in good condition and arranged according to delivery routes
- - Scanned and recorded all documents prior to handover for delivery to ensure traceability
- - Logged undelivered documents for follow-up actions, including rescheduling deliveries, returns, or office collections
- - Compiled daily delivery record shipments (DRS) for office filing (Kajang Branch) and headquarters updates (Shah Alam)
- - Prepared and managed daily pickup billing batches
- - Assisted in checking and lodging documents and parcels upon receipt
- - Performed ad hoc duties as instructed by superiors, such as handling urgent deliveries or pickups in nearby areas
Customer Service Executive
Cradle Fund Sdn Bhd
01.2013 - 06.2017
- Customer Engagement and Marketing Support
- - Handled customer and stakeholder enquiries, feedback, and complaints across multiple channels, including emails, calls, blogs, social media platforms (Facebook, LinkedIn, Twitter), and walk-ins
- - Ensured timely responses:
- - First-level response within one working day
- - Completion of resolution within three working days
- - Analysed feedback to identify critical factors driving specific complaint trends and recommended effective resolutions
- - Assisted the Vice President of Marketing with administrative support, including organising schedules, appointments, and meetings
- - Maintained and optimised marketing databases to support campaign initiatives
- - Supported the Marketing and Communications (Marcomm) team in various programmes, such as manning booths, delivering info talks, and preparing collaterals
- - Performed ad hoc administrative duties as assigned by management
Guest Service Assistant
AirAsia
04.2010 - 12.2012
- Guest Services Representative
- - Performed a variety of customer service roles, including check-in procedures, baggage handling, sales, and escorting guests to aircraft
- - Assisted guests with their travel requirements, ensuring a seamless and positive experience
- - Managed guest complications before and after flights, providing effective resolutions to maintain satisfaction
- - Maintained a helpful and dynamic approach to ensure guests consistently enjoyed their flying experience with AirAsia
Education
Diploma - Production Engineering Technology
Universiti Kuala Lumpur
12.2009
Sijil Pelajaran Malaysia (SPM) - Literature
Sekolah Menengah Taman Melawati
01.2002
Skills
- Event Planning
- Exhibition Planning
- Exhibition Management
- Customer-oriented
- Interpersonal skills
- Administrative skills
- Communication skills
- Networking
Certification
- THE CREATIVE EDGE IN EVENT MANAGEMENT
- Administrative Support
- Towards Phenomenal Customer Experience Culture For Your Business
- Customer Service Training
- Event Management & Protocol
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Executive
MRANTI
04.2024 - Current
Admin Assistant
MRANTI
02.2021 - 04.2024
Customer Service Officer
MRANTI
09.2019 - 02.2021
Customer Service Assistant
Malindo Air
07.2018 - 09.2019
Customer Service Representative - Coordinator
Nationwide Express
11.2017 - 06.2018
Customer Service Executive
Cradle Fund Sdn Bhd
01.2013 - 06.2017
Guest Service Assistant
AirAsia
04.2010 - 12.2012
Sijil Pelajaran Malaysia (SPM) - Literature
Sekolah Menengah Taman Melawati
Diploma - Production Engineering Technology
Universiti Kuala Lumpur
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