Abd Razak Abd Rahim
Kajang
Summary
Developed core competencies in leadership and strategic planning within corporate environment. Skilled in managing cross-functional teams and driving project success, seeking to leverage these skills in new field. Aiming to transition into a role that values collaboration and innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive
MRANTI
Greater Kuala Lumpur
04.2024 - Current
- Event Planning and Coordination
- - Planned, organised, and executed corporate events in alignment with strategic communication goals
- - Managed event budgets effectively, delivering cost-efficient solutions while maintaining high-quality standards
- - Coordinated with internal teams and external vendors to ensure smooth execution and positive stakeholder engagement
- - Maintained accurate event documentation, prepared detailed reports, and managed communications to optimise event operations
- - Secured event venues, negotiated contracts, and built strong vendor relationships to improve logistical efficiency
- - Conducted post-event evaluations, analysed feedback, and implemented improvements to enhance future events
Admin Assistant
MRANTI
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
02.2021 - 04.2024
- Collaterals Management
- - Supported creating and distributing strategic communication collaterals (e.g., shirts, buntings)
- - Monitored inventory to ensure stock levels remained balanced and well-managed
- Event and Visit Support
- - Assisted with event and visit coordination for MRANTI, including venue booking, memo drafting, and sending email/calendar invitations to involved staff
- Administrative Support
- - Provided administrative support to streamline departmental operations
- - Managed payment requisitions and tracked invoice payments for timely processing
- - Assisted members of the Strategic Communication team with various administrative tasks
- Malaysia Techlympics
- - Supported the drafting, vetting, and translating official letters and social media content
- - Managed administrative tasks, including travel and accommodation arrangements, and facilitated virtual or in-person meetings
- - Oversaw Malaysia Techlympics2022 registration with the Malaysia Book of Records
- - Assisted with external events across Malaysia, including:
- - Participation in Jelajah Aspirasi Keluarga Malaysia (JAKM)
- - Outreach programmes
- - State and National Zone Finals for Malaysia Techlympics
Customer Service Officer
MRANTI
Cyberjaya, Selangor, Malaysia
09.2019 - 02.2021
- General Administrative and Front Desk Management
- - Solely managed the MaGIC front desk, ensuring smooth operations and a welcoming atmosphere
- - Efficiently handled mail and package deliveries from courier service providers
- - Oversaw guest registrations using the registration tablet, ensuring accurate and organised records
- - Responded to public enquiries via MaGIC's general line and email, providing prompt and professional assistance
- - Assisted walk-in stakeholders, directing them to the appropriate contacts for meetings, discussions, or presentations
- - Supported brand management efforts by maintaining brand standards, messaging, logos, signage, advertisements, and corporate videos in the MaGIC Lobby and foyer
- - Organised and coordinated departmental meetings and check-ins to promote effective collaboration
- - Provided administrative support to Public Relations, Digital Marketing, and Branding teams
- - Drafted departmental documents in compliance with MaGIC's policies and standards
- Partnership Event Coordination
- - Coordinated partnership events and programmes, including venue bookings, drafting Letters of Partnership (LOPs), and managing email and calendar invitations for MaGIC staff involved
Customer Service Assistant
Malindo Air
KLIA, Selangor, Malaysia
07.2018 - 09.2019
- Customer Service Representative (Airport Operations)
- - Served as the first point of contact at the airport, managing check-in procedures through to the departure process
- - Assisted passengers with requests and needs before and after their flights, ensuring a seamless travel experience
- - Facilitated the connection and onward journeys of Malindo Air’s inbound and outbound passengers, coordinating with Malindo Air and partner airlines
- - Maintained a helpful and dynamic approach, ensuring passengers enjoyed a pleasant journey with Malindo Air
Customer Service Representative - Coordinator
Nationwide Express
Kajang Branch
11.2017 - 06.2018
- Document and Logistics Coordination
- - Coordinated the receipt and sorting of documents, ensuring they were in good condition and arranged according to delivery routes
- - Scanned and recorded all documents prior to handover for delivery to ensure traceability
- - Logged undelivered documents for follow-up actions, including rescheduling deliveries, returns, or office collections
- - Compiled daily delivery record shipments (DRS) for office filing (Kajang Branch) and headquarters updates (Shah Alam)
- - Prepared and managed daily pickup billing batches
- - Assisted in checking and lodging documents and parcels upon receipt
- - Performed ad hoc duties as instructed by superiors, such as handling urgent deliveries or pickups in nearby areas
Customer Service Executive
Cradle Fund Sdn Bhd
Sunway Putra Mall
01.2013 - 06.2017
- Customer Engagement and Marketing Support
- - Handled customer and stakeholder enquiries, feedback, and complaints across multiple channels, including emails, calls, blogs, social media platforms (Facebook, LinkedIn, Twitter), and walk-ins
- - Ensured timely responses:
- - First-level response within one working day
- - Completion of resolution within three working days
- - Analysed feedback to identify critical factors driving specific complaint trends and recommended effective resolutions
- - Assisted the Vice President of Marketing with administrative support, including organising schedules, appointments, and meetings
- - Maintained and optimised marketing databases to support campaign initiatives
- - Supported the Marketing and Communications (Marcomm) team in various programmes, such as manning booths, delivering info talks, and preparing collaterals
- - Performed ad hoc administrative duties as assigned by management
Guest Service Assistant
AirAsia
LCCT
04.2010 - 12.2012
- Guest Services Representative
- - Performed a variety of customer service roles, including check-in procedures, baggage handling, sales, and escorting guests to aircraft
- - Assisted guests with their travel requirements, ensuring a seamless and positive experience
- - Managed guest complications before and after flights, providing effective resolutions to maintain satisfaction
- - Maintained a helpful and dynamic approach to ensure guests consistently enjoyed their flying experience with AirAsia
Education
Diploma - Production Engineering Technology
Universiti Kuala Lumpur
12.2009
Sijil Pelajaran Malaysia (SPM) - Literature
Sekolah Menengah Taman Melawati
01.2002
Skills
- Event Planning
- Exhibition Planning
- Exhibition Management
- Customer-oriented
- Interpersonal skills
- Administrative skills
- Communication skills
- Networking
Certification
- THE CREATIVE EDGE IN EVENT MANAGEMENT
- Administrative Support
- Towards Phenomenal Customer Experience Culture For Your Business
- Customer Service Training
- Event Management & Protocol
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Executive
MRANTI
04.2024 - Current
Admin Assistant
MRANTI
02.2021 - 04.2024
Customer Service Officer
MRANTI
09.2019 - 02.2021
Customer Service Assistant
Malindo Air
07.2018 - 09.2019
Customer Service Representative - Coordinator
Nationwide Express
11.2017 - 06.2018
Customer Service Executive
Cradle Fund Sdn Bhd
01.2013 - 06.2017
Guest Service Assistant
AirAsia
04.2010 - 12.2012
Sijil Pelajaran Malaysia (SPM) - Literature
Sekolah Menengah Taman Melawati
Diploma - Production Engineering Technology
Universiti Kuala Lumpur