ABD GHANIE OMAR
KOTA KINABALU
Summary
Seasoned Administrator with over 10 years in office management and customer service. Developed efficient processes and provided comprehensive administrative support. Accomplished Sales Representative with 4 years in finance, driving growth and fostering customer relationships. Customer Service Professional with 5 years of experience in conflict resolution and problem solving, dedicated to enhancing customer satisfaction.
Overview
1
1
Language
15
15
years of professional experience
Work History
AST.SUPERVISOR
TRAVELITE SDN BHD
Kuala Lumpur
01.2004 - 04.2008
- -Organised and maintained stock levels across 8 branches
- -Reviewed stock reports monthly for 8 branches to ensure accuracy
- -Calculated staff salaries and monitored KPIs to support performance evaluation
- -Coordinated promotional events for each branch to enhance customer engagement.
Salesman
GRACE ONE SDN BHD
Kota Kinabalu
05.2008 - 01.2010
- -Cultivated strong relationships with key customers to enhance customer loyalty.
- -Negotiated and secured sales deals with diverse clients, expanding market reach.
- Designed a welcoming sales space that encouraged customer interaction.
- Actively listened to customer concerns and queries.
- Handled customer objections with professionalism, consolidating consumer trust.
SUPERVISOR STOR
HUAT MING ENTERPRISE SDN BHD
KOTA KINABLU
04.2010 - 04.2019
- -Coordinated stock arrangements for efficient in and out flow
- -Performed stock checks for each branch to ensure accuracy
- -Make Stock Order
- -Organised delivery schedules for customer goods
- Managed multiple tasks efficiently
MANAGER
WIMURA SDN BHD
MENGGATAL
05.2019
- Managed team of 15+ employees to enhance operational efficiency and customer service.
- Developed and implemented cost-saving system that reduced overhead expenses.
- -Participated in the planning and execution of successful marketing campaigns.
- Ordered and audited stock for inventory management to ensure accuracy in financial records.
Education
DIPLOMA - Business Management
CYBERNETICS INTERNATIONAL COLLEGE OF TECHNOLOGY
CHERAS, KUALA LUMPUR01-2004
Certificate of Higher Education - SPM
SMK PULAU GAYA
KOTA KINABALU01-2003
Skills
- Operations management
- KPI analysis
- Cost control
- Stock auditing
- Order processing
- Microsoft Excel proficiency
- Leadership and supervision
- Teamwork and collaboration
- Effective communication
- Problem-solving techniques
- Relationship management
- Time management
- KPI monitoring
- Time management
Languages
English
Elementary
A2
Timeline
MANAGER
WIMURA SDN BHD
05.2019
SUPERVISOR STOR
HUAT MING ENTERPRISE SDN BHD
04.2010 - 04.2019
Salesman
GRACE ONE SDN BHD
05.2008 - 01.2010
AST.SUPERVISOR
TRAVELITE SDN BHD
01.2004 - 04.2008
DIPLOMA - Business Management
CYBERNETICS INTERNATIONAL COLLEGE OF TECHNOLOGY
Certificate of Higher Education - SPM
SMK PULAU GAYA