AARON OON

I am a seasoned Infrastructure Manager with extensive proficiency in on-boarding, operations, development, support, project implementation, and business solutions. Reporting directly to the CTO, and have proven leadership skills by effectively overseeing more than 10 IT professionals in managed services, projects, support, and outsourcing. Dedicated focus is on achieving customer satisfaction through the delivery of technical solutions that align with client requirements and company objectives.

• Invited Guest speaker for LHDN Technology Update Day in 2024.
• Led or participated in more than 200 infrastructure-related projects on migration, upgrade, or new implementation. (Systems Integration and Project Delivery)
• Received the Certificate of Excellence 2020 from an Enterprise Oil & Gas customer in recognition of outstanding work. (Customer and Service Management)
• In 2022, I led the Crisis Response Team, achieving successful recovery from the HIVE Ransomware attack that impacted 6 physical sites with approximately 160 servers within two months. (Disaster Management and Problem Resolution)
• Throughout December of 2023, I served as a co-leader of the Crisis Response Team, successfully recovering from the Lockbit Ransomware attack which encompassed 3 physical sites with approximately 470 servers. (Disaster Management and Problem Resolution)
• Involved setup 2 new departments (Managed Service and Outsourcing) and led the department’s daily operation. (Operation Management)
• Led the implementation of one of the most extensive eWallet and RFID platform infrastructures in Malaysia.
• Advanced the company’s product competency, by achieving 3 Gold and 4 Silver competencies for Microsoft, attaining VMWare Master Services Competency in Data Center Virtualization (Zen stood among the three companies receiving this award in 2019), along with five VMware competencies within a year.