Aaron Kong
New Business Underwriter
Kuching
Summary
Organised and dependable underwriter with more than 4.5 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
Languages
Work History
New Business Underwriter
AIA Bhd
Kuala Lumpur
01.2020 - Current
- Accurately reviewed and underwritten complicated cases and achieved high settlement ratio and accuracy.
- Maintained departmental TAT, service level, and individual productivity scores.
- Made quick, sound decisions within underwriting authority and based on appropriate data.
- Ensured continuous compliance of regulations/ procedures set for New Business Underwriting Department.
- Prioritised service to all complaint cases.
- Participated in yearly underwriter trainings to develop updated understanding of current insurance trends.
- Communicated with fellow underwriting staff to ensure correct interpretation of data and completeness.
- Perform other responsibilities and duties periodically assigned by head of underwriting / supervisors in order to meet operational and/or other requirements
- Committee member for team building and engagement events
Claims Executive
Hong Leong Assurance berhad
Petaling Jaya
07.2019 - 10.2019
- Handled claim enquiries
- Processed and reviewed claims within specified authority limit
- Ensured problems highlighted by customers are promptly resolved through established departmental processes and procedures
- Updated documentation of processes
- Prepared monthly reports
- Participated in project initiatives to improve departmental efficiency and productivity
- Assumed responsibilities of other team members as and when required
- Recognised diseases/medical conditions along with their respective medical interventions (both drugs and corrective procedures)
Graduate Research Assistant
Universiti Sains Malaysia
Kota Bharu
02.2018 - 08.2018
- HPLC analyses of different plant extracts
- Cultured and maintained various mammalian cell types
- Performed RT-PCR and RNA extraction from cell cultures
- Performed protein extraction and profiling
- Data sampling and analysis
- Assisted in request for quotations and purchase orders of laboratory and research reagents and other supplies from reputable vendors
Intern
Sunway Medical Centre
Bandar Sunway
09.2015 - 12.2015
- Trained by medical lab scientists from all allied health departments and experienced various duties expected as an actual medical lab scientist (including QC).
- Frontline customer care and services.
- Communicated regularly with medical doctors for updates on diagnosis results to aid in treatment strategy.
- Attended briefings and trainings regarding efficient workflow, safety, audit processes (internal and external), and ensured compliance of ISO 15189 standards.
Education
Master of Science - Biomedicine
Universiti Sain Malaysia
Malaysia 09/2016 - 08/2018
Bachelor of Science - Biomedical Science
Taylor's University
Malaysia 08/2012 - 12/2015
A-Levels - Science
Lodge International School
Malaysia 01/2011 - 06/2012
Sijil Pelajaran Malaysia (SPM) - Science
SMK ST Thomas
Malaysia 01/2006 - 12/2010
Skills
Team building
Problem-solving
Communication skills
Microsoft Words
Microsoft Excel
Microsoft PowerPoint
Workday for Employee Management
Life Insurance Association of Malaysia (backend system)
Accomplishments
- 18th Kobe Osaka International Karate Championship (3rd place)
- Contributed immensely in competing at both state and national levels
Timeline
New Business Underwriter
AIA Bhd
01.2020 - Current
Claims Executive
Hong Leong Assurance berhad
07.2019 - 10.2019
Graduate Research Assistant
Universiti Sains Malaysia
02.2018 - 08.2018
Intern
Sunway Medical Centre
09.2015 - 12.2015
Master of Science - Biomedicine
Universiti Sain Malaysia
09/2016 - 08/2018
Bachelor of Science - Biomedical Science
Taylor's University
08/2012 - 12/2015
A-Levels - Science
Lodge International School
01/2011 - 06/2012
Sijil Pelajaran Malaysia (SPM) - Science
SMK ST Thomas
01/2006 - 12/2010