MySQL
Aaron Khartik
Manager
Seremban, Negeri Sembilan,05
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
3
3
Certificates
3
3
Languages
2
2
years of post-secondary education
Work History
Office Manager
INFITUNE SDN BHD
02.2022 - 03.2025
- Developed and implemented strategic plans that aligned with business goals, resulting in improved client acquisition, service diversification, and revenue growth.
- Recruited, trained, and managed staff across diverse service areas, fostering a collaborative and high-performance work environment.
- Ensured all company activities complied with legal, regulatory, and quality assurance standards.
- Reported directly to board members and stakeholders on company performance, market trends, and strategic recommendations.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Created and managed processes and procedures to coordinate documentation for visa processing for over 3000 immigrant applications.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Developed strong sales team through effective recruitment, training, and performance management.
Training Manager
ANJUNG BUMI GEMILANG
10.2019 - 12.2021
- Directed end-to-end planning, coordination, and execution of over 120 training programs under HRD Corp.
- Developed project timelines, deliverables, and resource plans in line with client expectations and internal capacity.
- Ensured all training programs comply with HRDCorp, PERKESO, and other relevant agency guidelines.
- Maintained strong relationships with corporate clients, government grant bodies, and vendors.
- Conducted regular briefings, updates, and performance evaluations.
- Proven experience in managing training or education-related projects.
- Prepare, review, and submit training proposals and grant applications in accordance with HRDCorp, PERKESO, MITRA, and other public grant schemes.
- Assessed team competencies and skill sets, allocating resources strategically to maximize overall productivity and achieve project milestones.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Assistant Manager
CAFE ELITE ULTIMO
01.2016 - 09.2019
- Managed daily staff schedules to ensure adequate coverage.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with food safety, hygiene, and workplace safety regulations.
- Prepared menu items according to recipes and quality standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Implemented loss prevention strategies, significantly reducing shrinkage by 20%.
Supervisor
OLYMPIA ELEN GYM
01.2015 - 12.2015
- Supervised daily gym operations, ensuring a clean, safe, and welcoming environment for all members.
- Guided over 500 members towards achieving their personal fitness goals through personalized consultations, workout recommendations, and ongoing support.
- Supported marketing and promotional activities to drive membership growth and retention.
- Monitored workers for performance, professionalism and service quality.
- Enforced rules and held customers accountable for not following gym regulations.
- Improved facility cleanliness standards, resulting in a more welcoming environment for gym members.
- Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
- Increased member retention by implementing engaging fitness programs and activities.
- Developed strong relationships with vendors, securing favorable pricing on gym supplies and equipment purchases.
Education
Diploma - E-Business
Cosmopoint College
Negeri Sembilan 05.2017 - 09.2019
High School Diploma -
SMK SEREMBAN JAYA
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Skills
Project Management
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Administrative support
Office management
Operations management
Document management
Human resources
Policy development
Certification
KAD PERSONEL BINAAN (CIDB)
Software
FWCMS
CIMS - CIDB
FOMEMA
STAMPS - LHDN
Etris - HRD Corp
Portal ASSIST - Perkeso
MYXpats - Expatriate Services Division
UPSKILL MALAYSIA - HRD Corp
Microsoft Office
Accomplishments
- Exceptional leadership and Problem Solving
- Anugerah Kecemerlangan Akademik
References
MOHD, IBRAHIM, Chief Finance Officer, +60 11-7024 2424, INFITUNE SDN BHD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Bahasa Melayu
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Office Manager
INFITUNE SDN BHD
02.2022 - 03.2025
Training Manager
ANJUNG BUMI GEMILANG
10.2019 - 12.2021
Diploma - E-Business
Cosmopoint College
05.2017 - 09.2019
Assistant Manager
CAFE ELITE ULTIMO
01.2016 - 09.2019
Supervisor
OLYMPIA ELEN GYM
01.2015 - 12.2015
High School Diploma -
SMK SEREMBAN JAYA
04.2001 -