Summary
Overview
Work History
Education
Skills
Spoken Written Languages
Personal Information
Timeline
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Aaron Chan

Aaron Chan

Balakong

Summary

Retail professional with over 10 years of experience across international premium and lifestyle brands, including Adidas, H&M, and TUMI. Proven track record in driving sales growth, leading high-performing teams, and delivering exceptional client experiences in fast-paced environments. Skilled in clienteling, luxury service standards, and building long-term relationships with diverse customer profiles. Recognized for adaptability, professionalism, and commitment to brand excellence, now bringing strong expertise to the luxury retail environment at Louis Vuitton.

Overview

13
13
years of professional experience

Work History

Client Advisor

Louis Vuitton - LVMH
08.2025 - Current
  • Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.
  • Identified and pursued new business opportunities, contributing to growth of client base.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.

Store Manager

SAMSONITE GROUP (TUMI)
09.2023 - 08.2025
  • Lead the store team to exceed monthly sales KPIs in high-end travel goods retail.
  • Deliver premium customer experiences with attention to personalization.
  • Train and mentor the team on service etiquette, VM standards, and brand consistency.
  • Handle customer issues with speed and elegance to ensure loyalty.
  • Monitor inventory, merchandising, and store presentation.

Store Manager

Valiram Group (MLB)
03.2023 - 08.2023
  • Managed day-to-day operations in a fast-paced lifestyle fashion brand.
  • Trained staff on POS, cashiering, and in-store service rituals.
  • Developed store team to maintain store profitability and brand alignment.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Manager (Pavilion and One Utama)

Valiram Group (TUMI)
06.2018 - 07.2021
  • Handling two retail stores, Pavilion (flagship store), and One Utama.
  • Leading both stores' teams with 9 teammates.
  • Generate revenue, as well as control expenses, to achieve the overall profitability goal of the store.
  • I’m also responsible for inventory management, reporting, financials, staff development, store administration, merchandising display, and overall store presentation.

Store Manager

Adidas Malaysia Sdn Bhd
05.2017 - 05.2018
  • Handle the overall store operations and drive the store sales.
  • And also, customers focus on ensuring team members are following the company standard.
  • I am also involved in HR-related matters, such as recruitment.
  • I also need to ensure that the stock level is sufficient, and that VM is up to standard.

Assistant Store Manager

Parkson Lifestyle Sdn Bhd (SPAO)
01.2016 - 05.2017
  • Handling the overall store operations, including HR, sales follow-up, store logistics, and store operations, etc.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Department Manager cum Trainer

H&M Retail
01.2013 - 12.2015
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
  • Responsible for following up the store new campaign/ activity with the VM procedure applied as well as feedback to the merchandiser about the store stock level.
  • Provide excellent customer service whenever in the selling floor, fitting room or cash point.

Education

Sijil Pelajaran Malaysia (SPM) - PASS -

SMK Cheras
Kuala Lumpur
01.2007

Sijil Pelajaran Malaysia (SPM) - PASS -

SMJK Yuk Choy
IPOH
01.2005

UPSR -

SRJKC Yuk Choy
IPOH
01.2002

Diploma in Baking - Pastry and Baking

The Chef Professional Baking House

Skills

  • People management
  • Inventory management
  • Problem solving
  • Recruitment and hiring
  • Clienteling

Spoken Written Languages

  • English
  • Bahasa Melayu
  • Cantonese
  • Mandarin

Personal Information

  • Age: 35
  • Marital Status: Married
  • Religion: Christian

Timeline

Client Advisor

Louis Vuitton - LVMH
08.2025 - Current

Store Manager

SAMSONITE GROUP (TUMI)
09.2023 - 08.2025

Store Manager

Valiram Group (MLB)
03.2023 - 08.2023

Store Manager (Pavilion and One Utama)

Valiram Group (TUMI)
06.2018 - 07.2021

Store Manager

Adidas Malaysia Sdn Bhd
05.2017 - 05.2018

Assistant Store Manager

Parkson Lifestyle Sdn Bhd (SPAO)
01.2016 - 05.2017

Department Manager cum Trainer

H&M Retail
01.2013 - 12.2015

Sijil Pelajaran Malaysia (SPM) - PASS -

SMK Cheras

Sijil Pelajaran Malaysia (SPM) - PASS -

SMJK Yuk Choy

UPSR -

SRJKC Yuk Choy

Diploma in Baking - Pastry and Baking

The Chef Professional Baking House

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