Summary
Overview
Work History
Education
Skills
Websites
Transport
Personal Information
Timeline
Generic

AARON CHAN

Store Manager
Cheras Balakong

Summary

Dynamic and customer-focused Store Manager with over a decade of experience in premium and lifestyle retail, currently leading TUMI under Samsonite Group. Skilled in sales operations, team development, and creating elevated customer experiences. Proven ability to drive revenue, coach high-performing teams, and uphold premium brand standards. Ready to contribute these strengths as a Client Advisor at Louis Vuitton.

Overview

12
12
years of professional experience
2005
2005
years of post-secondary education
4
4
Languages

Work History

STORE MANAGER

SAMSONITE GROUP (TUMI)
Kuala Lumpur, Kuala Lumpur
09.2023 - Current
  • Lead store team to exceed monthly sales KPIs in high-end travel goods retail.
  • Deliver premium customer experiences with attention to personalization.
  • Train and mentor team on service etiquette, VM standards, and brand consistency.
  • Handle customer issues with speed and elegance to ensure loyalty.
  • Monitor inventory, merchandising, and store presentation.

STORE MANAGER

VALIRAM GROUP (MLB)
Putrajaya, Putrajaya
03.2023 - 08.2023
  • Managed day-to-day operations in a fast-paced lifestyle fashion brand.
  • Trained staff on POS, cashiering, and in-store service rituals.
  • Developed store team to maintain store profitability and brand alignment.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

STORE MANAGER (PAVILION AND ONE UTAMA)

VALIRAM GROUP (TUMI)
Kuala Lumpur, Kuala Lumpur
06.2018 - 07.2021
  • Oversaw two flagship stores with 9 team members.
  • Focused on high-touch sales and customer retention.
  • Managed all HR-related tasks, stock planning, store audits and daily performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

STORE MANAGER

ADIDAS MALAYSIA SDN BHD
Putrajaya, Putrajaya
05.2017 - 05.2018
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Assisted customers with product selection, pricing, payment options and returns and exchanges.
  • Managed all customer inquiries and complaints in a professional and timely manner.

ASSISTANT STORE MANAGER

PARKSON LIFESTYLE SDN BHD (SPAO)
Kuala Lumpur, Kuala Lumpur
01.2016 - 05.2017
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.
  • Actively seek for new merchant/brand to engage with our services.

DEPARTMENT MANAGER CUM TRAINER

H&M RETAIL
Kuala Lumpur, Kuala Lumpur
01.2013 - 12.2015
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
  • Responsible for following up the store new campaign/ activity with the VM procedure applied as well as feedback to the merchandiser about the store stock level.
  • Provide excellent customer service whenever in the selling floor, fitting room or cash point.

Education

Diploma - Baking Pastry and Baking

THE CHEF PROFESSIONAL BAKING HOUSE
Kuala Lumpur

SIJIL PELAJARAN MALAYSIA (SPM) -

SMJK YUK CHOY
Kuala Lumpur

SIJIL PELAJARAN MALAYSIA (SPM) - undefined

SMK CHERAS

Skills

  • People management

  • Inventory management

  • Problem solving

  • Customer service

  • Recruitment and hiring

Transport

Own transportation

Personal Information

  • Age: 35
  • Marital Status: Married
  • Religion: Christian

Timeline

STORE MANAGER

SAMSONITE GROUP (TUMI)
09.2023 - Current

STORE MANAGER

VALIRAM GROUP (MLB)
03.2023 - 08.2023

STORE MANAGER (PAVILION AND ONE UTAMA)

VALIRAM GROUP (TUMI)
06.2018 - 07.2021

STORE MANAGER

ADIDAS MALAYSIA SDN BHD
05.2017 - 05.2018

ASSISTANT STORE MANAGER

PARKSON LIFESTYLE SDN BHD (SPAO)
01.2016 - 05.2017

DEPARTMENT MANAGER CUM TRAINER

H&M RETAIL
01.2013 - 12.2015

SIJIL PELAJARAN MALAYSIA (SPM) - undefined

SMK CHERAS

Diploma - Baking Pastry and Baking

THE CHEF PROFESSIONAL BAKING HOUSE

SIJIL PELAJARAN MALAYSIA (SPM) -

SMJK YUK CHOY

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