LIEW WILLIAM

• Developed key operational initiatives to drive and maintain substantial business growth.
• Drove profitability with thorough financial analysis and strategic decisionmaking.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic

.Actively participated in promotional events or marketing initiatives by setting up displays, conducting product demonstrations, or distributing samples as needed.

• Boosted revenue through upselling and cross-selling products, utilizing extensive knowledge of the company''s offerings.
• Managed financial transactions accurately, maintaining records of cash payments and invoices for each sale.
• Achieved consistent sales growth by identifying potential clients and presenting product offerings tailored to their needs.