Ainul Shuhadah
Customer Service
Pulau Pinang,02
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CG Computers SDN BHD
02.2022 - Current
- Managed timely and effective replacement of damaged or missing products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Officer
CG Computers SDN BHD
06.2017 - 03.2019
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Tracked customer service cases and updated service software with customer information.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
Education
GED -
SEGi University
Seri Kembangan, Selangor, Malaysia 04.2001 -
Skills
Regulatory Compliance
undefinedTimeline
Customer Service Representative
CG Computers SDN BHD
02.2022 - Current
Customer Service Officer
CG Computers SDN BHD
06.2017 - 03.2019
GED -
SEGi University
04.2001 -
Similar Profiles
Ali Imran Muhammad FisolAli Imran Muhammad Fisol
Retail Sales Assistant at CG Computers SDN BHDRetail Sales Assistant at CG Computers SDN BHD
RAJE RAJESWARY S SUNDRA PandianRAJE RAJESWARY S SUNDRA Pandian
Accounts Assistant at CG COMPUTERS SDN BHD, SWITCHAccounts Assistant at CG COMPUTERS SDN BHD, SWITCH
Baradt GanesanBaradt Ganesan
Business System Analyst III at Boston Scientific Medical Device (Malaysia) Sdn. BhdBusiness System Analyst III at Boston Scientific Medical Device (Malaysia) Sdn. Bhd