Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Muhammad Taufiq Bin Aris

Muhammad Taufiq Bin Aris

IT Executive
Seri Kembangan ,Selangor

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

IT HELPDESK 1ST LEVEL TECHNICAL SUPPORT

Strato Solution Sdn Bhd
Kuala Lumpur, Kuala Lumpur
12.2020 - Current
  • Responsible to provide first-line support regarding incidents SAP and any integration system with ERMS (SAP)
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed root cause analysis and general troubleshooting.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.

IT Executive

Percetakan Nasional Malaysia Berhad
Kuala Lumpur, Kuala Lumpur
08.2012 - 12.2020
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Liaised with third parties to respond to security events and understand threat landscape.
  • Performed network troubleshooting to isolate and diagnose common problems.
  • Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
  • Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.
  • Conducted risk analysis, system certifications, auditing, security documentation and security testing.
  • Analyzed security policies for usefulness and value to suggest security policy improvements.
  • Backed up or modified applications and related data to provide for disaster recovery.

Information Technology Officer

Jabatan Perangkaan Malaysia
, Putrajaya
03.2011 - 07.2012
  • Developed a system called System of The Economic and SMEs Census 2011 for collecting data and processing
  • Uties Manning the IT help desk and providing instant solutions to ITissues Installing new systems for all employees Explaining complex IT issues to non-technicalemployees Working in a data analyst role and with business intelligenceapplications Development of web applications and scripts using PHP programming languageand MySQL Developing System using PHP, ASP.NET, Visual Basic & other programmingtools.

Technical Support

HSBB Technical Support, Vads Berhad
06.2008 - 02.2011
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Supported users in setup and configuration of modem and TM router
  • Used ticketing systems to manage and process support actions and requests.
  • Served customers and followed outlined steps of service.
  • Carried out day-day-day duties accurately and efficiently.

Education

Bachelor of Science - Computer Science

University Teknologi Malaysia (UTM)
01.2006 - 01.2008

Diploma - Computer Science (Information Technology

University Teknologi Malaysia (UTM)
01.2003 - 01.2006

Sijil Kemahiran Sistem Komputer SKM Level 2

Kolej Yayasan Melaka
01.2003 - 01.2004

Skills

    Systems administration

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Additional Information

  • SKM LEVEL 2 (COMPUTER SYSTEM)

Timeline

IT HELPDESK 1ST LEVEL TECHNICAL SUPPORT

Strato Solution Sdn Bhd
12.2020 - Current

IT Executive

Percetakan Nasional Malaysia Berhad
08.2012 - 12.2020

Information Technology Officer

Jabatan Perangkaan Malaysia
03.2011 - 07.2012

Technical Support

HSBB Technical Support, Vads Berhad
06.2008 - 02.2011

Bachelor of Science - Computer Science

University Teknologi Malaysia (UTM)
01.2006 - 01.2008

Sijil Kemahiran Sistem Komputer SKM Level 2

Kolej Yayasan Melaka
01.2003 - 01.2004

Diploma - Computer Science (Information Technology

University Teknologi Malaysia (UTM)
01.2003 - 01.2006

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Muhammad Taufiq Bin ArisIT Executive