.jpeg&w=3840&h=undefined&q=70)
Muhammad Taufiq Bin Aris
IT Executive
Seri Kembangan ,Selangor
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
IT HELPDESK 1ST LEVEL TECHNICAL SUPPORT
Strato Solution Sdn Bhd
Kuala Lumpur , Kuala Lumpur
2020.12 - Current
- Responsible to provide first-line support regarding incidents SAP and any integration system with ERMS (SAP)
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Performed root cause analysis and general troubleshooting.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
IT Executive
Percetakan Nasional Malaysia Berhad
Kuala Lumpur , Kuala Lumpur
2012.08 - 2020.12
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Tested programs and databases to identify issues and make necessary modifications.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Liaised with third parties to respond to security events and understand threat landscape.
- Performed network troubleshooting to isolate and diagnose common problems.
- Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
- Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Analyzed security policies for usefulness and value to suggest security policy improvements.
- Backed up or modified applications and related data to provide for disaster recovery.
Information Technology Officer
Jabatan Perangkaan Malaysia
, Putrajaya
2011.03 - 2012.07
- Developed a system called System of The Economic and SMEs Census 2011 for collecting data and processing
- Uties Manning the IT help desk and providing instant solutions to ITissues Installing new systems for all employees Explaining complex IT issues to non-technicalemployees Working in a data analyst role and with business intelligenceapplications Development of web applications and scripts using PHP programming languageand MySQL Developing System using PHP, ASP.NET, Visual Basic & other programmingtools.
Technical Support
HSBB Technical Support, Vads Berhad
2008.06 - 2011.02
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Supported users in setup and configuration of modem and TM router
- Used ticketing systems to manage and process support actions and requests.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Science - Computer Science
University Teknologi Malaysia (UTM)
2006.01 - 2008.01
Diploma - Computer Science (Information Technology
University Teknologi Malaysia (UTM)
2003.01 - 2006.01
Sijil Kemahiran Sistem Komputer SKM Level 2
Kolej Yayasan Melaka
2003.01 - 2004.01
Skills
Systems administration
Additional Information
- SKM LEVEL 2 (COMPUTER SYSTEM)
Timeline
IT HELPDESK 1ST LEVEL TECHNICAL SUPPORT
Strato Solution Sdn Bhd
2020.12 - Current
IT Executive
Percetakan Nasional Malaysia Berhad
2012.08 - 2020.12
Information Technology Officer
Jabatan Perangkaan Malaysia
2011.03 - 2012.07
Technical Support
HSBB Technical Support, Vads Berhad
2008.06 - 2011.02
Bachelor of Science - Computer Science
University Teknologi Malaysia (UTM)
2006.01 - 2008.01
Sijil Kemahiran Sistem Komputer SKM Level 2
Kolej Yayasan Melaka
2003.01 - 2004.01
Diploma - Computer Science (Information Technology
University Teknologi Malaysia (UTM)
2003.01 - 2006.01