To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
IT HELPDESK 1ST LEVEL TECHNICAL SUPPORT
Strato Solution Sdn Bhd
Kuala Lumpur, Kuala Lumpur
2020.12 - Current
Responsible to provide first-line support regarding incidents SAP and any integration system with ERMS (SAP)
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Performed root cause analysis and general troubleshooting.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Offered technical guidance and advised users of alternative approaches when troubleshooting.
IT Executive
Percetakan Nasional Malaysia Berhad
Kuala Lumpur, Kuala Lumpur
2012.08 - 2020.12
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Tested programs and databases to identify issues and make necessary modifications.
Wrote and maintained technical and functional specifications to document database intentions and requirements.
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Liaised with third parties to respond to security events and understand threat landscape.
Performed network troubleshooting to isolate and diagnose common problems.
Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.
Conducted risk analysis, system certifications, auditing, security documentation and security testing.
Analyzed security policies for usefulness and value to suggest security policy improvements.
Backed up or modified applications and related data to provide for disaster recovery.
Information Technology Officer
Jabatan Perangkaan Malaysia
, Putrajaya
2011.03 - 2012.07
Developed a system called System of The Economic and SMEs Census 2011 for collecting data and processing
Uties Manning the IT help desk and providing instant solutions to ITissues Installing new systems for all employees Explaining complex IT issues to non-technicalemployees Working in a data analyst role and with business intelligenceapplications Development of web applications and scripts using PHP programming languageand MySQL Developing System using PHP, ASP.NET, Visual Basic & other programmingtools.
Technical Support
HSBB Technical Support, Vads Berhad
2008.06 - 2011.02
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Supported users in setup and configuration of modem and TM router
Used ticketing systems to manage and process support actions and requests.
Served customers and followed outlined steps of service.
Carried out day-day-day duties accurately and efficiently.