Sports
Kuldeep Kumar
BPO Professional
A-9-5, The Fennel, 2 Jalan Amra, Sentul East,Kuala
Lumpur
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Digital Content Moderation. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. I have an experience of 1 year 8 Months with London Insurance Market (Lloyd’s of London) with proper understanding of the Insurance /Reinsurance (Facultative).
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sr. Subject Matter Expert
SCGS Malaysia Sdn. Bhd
12.2018 - Current
- Providing support on effective content review, feedback sessions with admins
- Managing & maintaining the optimum quality with corresponding productivity & utilization
- Efforts to increase team performance in terms of quality
- To help team with day to day operational challenges
- To communicate with clients on overall performance, SLA delivery
- To provide process training to new joiners
Process Associate
Genpact India Pvt. Ltd
07.2018 - 11.2018
- Processing of Market Reform Contract and Market Reform Contract endorsement received from Broker backup unit
- Processing policy loads
- DRI Submission to XIS
- Treaty business, insurance, reinsurance bordereaux processing
- Generating invoices notes (Credit/ Debit invoice) for Client and Underwriters
- To check the ledger for premium collection (from Client and Underwriter) and match with premium data sheet
- To maintain De-linking and Treaty paid report for team
- Send invoices to client, and closing notes to underwriters
Assistant Claims Examiner
DXC Technologies, formerly Xchanging Insure Services India
02.2017 - 06.2018
- Domain- Facultative Reinsurance
- Processing of Premium with respect to Facultative Re-insurance business
- The work flow involved cross checking and slips, assessing the risk and calculating premium involved and then correctly entering data in data entry applications or else resolving query with broker in case of any mismatch.
Education
Bachelor of Technology - Civil Engineering
Bahra University
Solan, Himachal Pradesh 09.2011 - 08.2015
12th - Science
Govt. Sr. Sec. School Totu
Shimla, Himachal Pradesh 04.2009 - 03.2010
10th -
Govt. Sr. Sec. School Kuftu
Solan, Himachal Pradesh 01.2007 - 12.2007
Skills
Staff education and training
CRM
Insurance industry experience
Problem-Solving
Interpersonal Communication
Data Entry
Proficient in MS Excel
Certification
Insurance Aptitude Test
Interests
Travel
Music
Timeline
Sr. Subject Matter Expert
SCGS Malaysia Sdn. Bhd
12.2018 - Current
Process Associate
Genpact India Pvt. Ltd
07.2018 - 11.2018
Assistant Claims Examiner
DXC Technologies, formerly Xchanging Insure Services India
02.2017 - 06.2018
Bachelor of Technology - Civil Engineering
Bahra University
09.2011 - 08.2015
12th - Science
Govt. Sr. Sec. School Totu
04.2009 - 03.2010
10th -
Govt. Sr. Sec. School Kuftu
01.2007 - 12.2007