MUHAMMAD SHAHRIL RIZAL BIN SAZALI

1. Promotion of Products and Services

• Introduce and promote PTPTN products such as:
  Simpan SSPN Prime
  Simpan SSPN Plus
  PTPTN Education Loan
• Provide detailed explanations to customers regarding the benefits, requirements, and application procedures for each product.

2. Customer Service

• Provide professional and friendly service to all customers.
• Respond to inquiries related to savings, loans, repayments, and other PTPTN services.
• Handle customer complaints promptly, efficiently, and ethically.
• Provide feedback to customers within the stipulated timeframe.

3. Marketing and Networking

• Conduct promotional activities both online and offline, including participation in education fairs, career expos, and talks at schools/universities.
• Build and maintain strong relationships with schools, colleges, universities, government agencies, and private sector organizations.

4. Sales Management

• Achieve the set monthly and annual sales targets.
• Prepare daily, weekly, and monthly sales reports for supervisors.
• Accurately and transparently record all customer transactions.

5. Customer Education and Awareness

• Deliver awareness talks on the importance of educational savings and understanding of education financing.
• Prepare promotional materials such as brochures, flyers, and social media content.

6. Administrative Duties

• Update customer information in the PTPTN system.
• Prepare documentation related to sales and customer service matters.
• Manage scheduling of meetings with customers and organizations.

7. Training and Self-Development

• Attend courses and training sessions organized by PTPTN to enhance sales and customer service skills.
• Stay updated on the latest developments regarding PTPTN products, policies, and procedures.

• Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
• Completed daily cold calling and outreach to build sales pipeline.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.

• Highly self-motivated with a strong sense of personal responsibility.
• Exceptional verbal and written communication skills.
• Quick to learn and adaptable to new environments and challenges.
• Capable of working independently as well as collaboratively within a team.
• Experienced in team environments, providing support, guidance, and cooperation.
• Passionate about continuous learning and committed to personal and professional growth.
• Excellent time management skills, consistently meeting deadlines and objectives.
• Performed well under pressure in fast-paced work settings.
• Supported daily operations through efficient and productive teamwork.

Professional Summary

• Highly self-motivated with a strong sense of personal responsibility.
• Exceptional verbal and written communication skills.
• Fast learner with the ability to quickly adapt to new environments and challenges.
• Effective working both independently and as part of a collaborative team.
• Experienced in team settings, providing support, guidance, and contributing to shared goals.
• Committed to continuous learning and professional development.
• Strong time management skills with a consistent record of meeting deadlines.
• Performs well under pressure in fast-paced environments.
• Contributed to daily operations through efficient and productive teamwork.

• Handled sales transactions at the counter efficiently and accurately.
• Collected payments and issued receipts to customers.
• Verified product prices and ensured product codes were correct.
• Prepared and submitted daily transaction reports.
• Resolved customer issues related to payments or transactions promptly and professionally.
• Maintained cleanliness and orderliness of the counter area.