'Alia Fahimah Binti Abdul Mutalif
Puchong, Selangor
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
1
1
year of professional experience
Work History
Human Resources Assistant
Choo Choo Train Baby & Childcare Centre
02.2024 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Organized new employee orientation schedules for new hires.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Assisted with creating employee handbooks and manuals.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Participated in recruitment and selection process for new hires.
- Coordinated itineraries and scheduled appointments for human resources staff.
Coffee Barista
Starbucks Coffee
05.2023 - 08.2023
- Greeted and connected with every customer, recommending drinks and pastries.
- Described menu items to customers and suggested products based on stated preferences.
- Operated tills efficiently during busy periods.
- Managed peak morning custom with accurate, efficient, levelheaded service.
- Crafted perfectly blended internationally recognized coffee drinks.
- Resolved customer disputes with tact and professionalism.
Customer Service Representative
UDrive Malaysia
11.2022 - 03.2023
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquires quickly and accurately.
Education
Diploma of Higher Education - Human Resource Management
Universiti Malaya Centre for Continuing Education
Kuala Lumpur, Malaysia2022
Skills
- POS system operation
- Cooperative team player
- Strong work ethics
- Customer relations
- Call centre experience
- Data entry
- Complaints resolution
- Multidisciplinary teamwork
- Multitasking
- Problem-solving abilities
- Interpersonal Skills
- Record preparation
- Organizational Skills
- HR Policies Compliance
- Applicant interviewing
- Disciplining Employees
- Training facilitation
- Compliance Reporting
Accomplishments
- Recognised by peers at work for perceptive, observant behaviours, leading to timely efficient solutions to problems.
- Enhanced active communication processes, implementing across department for increased productivity and profits.
Timeline
Human Resources Assistant
Choo Choo Train Baby & Childcare Centre
02.2024 - Current
Coffee Barista
Starbucks Coffee
05.2023 - 08.2023
Customer Service Representative
UDrive Malaysia
11.2022 - 03.2023
Diploma of Higher Education - Human Resource Management
Universiti Malaya Centre for Continuing Education
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