GAYATHRI SATHAN
CUSTOMER SERVICE SPECIALIST
KUALA LUMPUR,KUALA LUMPUR
Summary
Multi-talented, versatile young professional with 2 years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in customer service, training and team management. Excels at building customer loyalty and repeat business
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Specialist
RYNAT INFORMATION TECHNOLOGY SDN BHD
06.2024 - Current
- Able to work with and meet KPIs and hit sales target set by supervisor
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
- Be familiar with the operability of the trading platform software, clearly understand how to trade on the platform and know how to read the trend charts to provide guidance in response to customer questions
- Respond to issues and enquiries promptly
- Escalate to team leader upon product malfunction.
- Follow communication procedures, guidelines and policies
Keyword Search Project SME (LAZADA)
Concentrix
1 2023 - 1 2024
- Conduct onboarding training for new hires both classroom and virtual training
- Conduct refresher session with agents on new updates
- Allocating task to the agents on new updates
- Perform quality checking for the tasks completed by agents and prepare reports for clients on a monthly basis
- Assisting clients with ad hoc tasks such as Nova pool and sentosa pool
- Picked up additional tasks to aid team success.
Advisor -LAZADA Bizrisk & Keyword Search
Concentrix
07.2020 - 02.2023
- Remove illegal items that have been uploaded by sellers
- This task would aid Lazada to oversea and avoid any potential legal related issues
- Assigned to handle keyword search after being handled in the business risk department- one year
- Ensure the relevance between keywords and products
- Assist regional tasks.
Telemarketing Specialist
MK Durian harvest SDN BHD
02.2020 - 03.2020
- Make calls from the database to make an appointment to taste the Mustang king durian pastries
- Handle approximately 60 calls per day in order to achieve the target.
Store Management and Customer Assistant
Shopping Rasmini Berjaya
07.2018 - 10.2019
- Handle customer purchases and cash flows
- Organize and display items visually in an appealing manner
- Maximize sales by quickly locating correct items, colors and sizes
- Assisted customers with a wide selection of products and services.
Education
SPM -
SMK Datuk Mansor, Bahau
Negeri Sembilan 01.2010 - 12.2014
Diploma(incomplete) - Business Administration
INTI
NILAISkills
Communication skills
Public relations
Team leader
Microsoft skills
Time management
Teaching (trainer)
Customer service excellence
Live chat support
Ticket management
[Product or Service] support
Quality Assurance
Customer Relationship Management (CRM)
Customer Responses
Personal Information
- Age: 27
- Current Salary : 3600
- Expected Salary: 4500
- Gender: Female
- Driving License: True
- Marital Status: Single
Noticeperiod
2 Months Notice Period
Languages
English
Malay
Tamil
Timeline
Customer Support Specialist
RYNAT INFORMATION TECHNOLOGY SDN BHD
06.2024 - Current
Advisor -LAZADA Bizrisk & Keyword Search
Concentrix
07.2020 - 02.2023
Telemarketing Specialist
MK Durian harvest SDN BHD
02.2020 - 03.2020
Store Management and Customer Assistant
Shopping Rasmini Berjaya
07.2018 - 10.2019
SPM -
SMK Datuk Mansor, Bahau
01.2010 - 12.2014
Keyword Search Project SME (LAZADA)
Concentrix
1 2023 - 1 2024
Diploma(incomplete) - Business Administration
INTI
Similar Profiles
Siow Jie XinSiow Jie Xin
CUSTOMER SERVICE (FULL TIME) at Rynat Information Technology Sdn BhdCUSTOMER SERVICE (FULL TIME) at Rynat Information Technology Sdn Bhd
MANIVANAN JEEVANMANIVANAN JEEVAN
Application Support Analyst at DHL Information Technology Services Sdn. BhdApplication Support Analyst at DHL Information Technology Services Sdn. Bhd
Alfreeana AlfieAlfreeana Alfie
Software Engineer at Sarawak Information System Sdn. BhdSoftware Engineer at Sarawak Information System Sdn. Bhd