OOI CHONG SIANG
012 5003250 Whatsapp Only 0184030312 Calls Only
Puchong Bandar Puteri,65
Summary
Got 4 years working experience in providing excellent customer service, handling daily accounts, good at calculating and maintaining inventory. Aiming to use my knowledge and expertise to effectively fill the managerial role in the shop.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Engineer
TT Vision Holdings Berhad
pulau pinang, 11900
01.2018 - Current
- Package finished products and prepare them for shipment
- W Edit with WPS Office
- Aintain production equipment and machinery
- Shovel, sweep, or otherwise clean work areas
- Communicating with Supervisors, Peers, or Subordinates
- Experience with: Cordless drills, Dividers.
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Maintained response times in compliance with internal policies to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
- Configured hardware, devices and software to set up work stations for employees.
Storekeeper,cashier
Family Mart
George Town, 11700
01.2021 - 02.2022
- Operated forklifts and hand trucks to restock department supply locations.
- Trained and supervised new associates in grocery, produce and administrative departments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and suggesting merchandise.
- Received, merchandised and arranged all shop items for visual display.
- Documented shipping and receiving records to confirm receipt of orders.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used [Software] to check and count all product inventories.
- Processed and documented all product sales with [Software] and [Software] to maintain up-to-date stock records.
Storekeeper,cashier
Mix Store penang
George Town
09.2020 - 12.2020
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained cash drawer of $[Amount] or more per shift.
- Reviewed weekly sales ads and monitored price changes.
- Collected and authorized payments of guests.
Service Crew & Cashier
Bread History
01.2016 - 01.2018
- Customer focus, food hygiene knowledge, effective communication, problem-solving orientation, keep the working environment clean and good numeracy skills
- Welcoming customers, answering their questions, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Education
Form -
Phor Tay Private High School
Penang Bayan Lepsa 03.2013 - 12.2017
Timeline
Storekeeper,cashier
Family Mart
01.2021 - 02.2022
Storekeeper,cashier
Mix Store penang
09.2020 - 12.2020
Technical Support Engineer
TT Vision Holdings Berhad
01.2018 - Current
Service Crew & Cashier
Bread History
01.2016 - 01.2018
Form -
Phor Tay Private High School
03.2013 - 12.2017
Skills
Safe verifications
Purchase assistance
Refunds and exchanges
Product restocking
Inventory tracking and storage
Basic math skills
Product knowledge
Order taking
Time management skills
Refund handling
Cash register systems
Payment collection
Receipt and refund issuance
Cash Handling