Anan Korepu
Tanah Rata
Summary
Results-oriented and highly motivated Front Office Supervisor with over 8 years of progressive luxury hospitality experience within prestigious hotel groups (YTL Hotels). Officially recognized for excellence by Small Luxury Hotels of the World (SLH) and a two-time winner of the YTL 5-Star Departmental Performance Award. Proven track record of boosting online guest ratings and satisfaction scores by 20% while driving consistent room upselling and ancillary revenue streams. Expert user of industry-standard hospitality property management, POS, and financial auditing architecture. Eager to leverage strong communication and leadership skills to maximize revenue and create an exceptional, welcoming atmosphere for international guests.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Office Supervisor
Cameron Highlands Resort, YTL Hotels
Cameron Highlands, Malaysia
07.2024 - Current
- Managed daily front office operations, driving a 20% growth in online guest ratings and satisfaction scores over six months through targeted customer feedback protocols and proactive engagement strategies.
- Spearheaded active frontline upselling programs and premium room promotions, consistently pushing property revenue past quarterly targets.
- Resolved high-level guest complaints promptly and effectively, safeguarding the resort's premium reputation and encouraging repeat business.
- Attended and led strategic briefing meetings for group arrivals and specialized packages to ensure seamless cross-departmental coordination and flawless service delivery.
- Supported team members by actively standing in during peak hours and handling complex check-in/check-out operational tasks to maintain service excellence.
- Monitored front office inventory, managed administrative documentation, and compiled detailed daily activity and financial performance reports for senior management review.
Front Office Senior Associate
Cameron Highlands Resort, YTL Hotels
Cameron Highlands, Malaysia
07.2022 - 07.2024
- Managed group arrivals and departures efficiently, ensuring seamless workflows and exceptional, customized welcome structures for VIP clients.
- Utilized advanced Property Management Systems (Opera, Symphony) to accurately process group reservations, handle complex billing matrices, and maintain data integrity.
- Coordinated closely with internal service providers and F&B teams to arrange custom amenities and specialized configurations for guest milestone celebrations.
- Partnered with local tour operators to deliver curated, tailored activity options to guests, successfully driving ancillary resort revenue.
Night Auditor
Pangkor Laut Resort, YTL Hotels & Resorts
Lumut, Malaysia
07.2021 - 07.2022
- Managed overnight front desk reception operations, ensuring prompt guest check-ins, telephone management, and emergency response coordination.
- Executed night audit procedures, verified daily cashier journals, posted vendor checks, reconciled credit card terminals, and balanced cash drawers.
- Investigated and successfully resolved out-of-balance accounts to ensure precise ledger accounting and robust financial reporting.
- Maintained accurate financial records and ledgers, contributing directly to internal audits and strategic forecasting preparations.
Concierge
Pangkor Laut Resort, YTL Hotels & Resorts
Lumut, Malaysia
06.2019 - 04.2020
- Identified distinct customer needs to offer highly personalized solutions, highlighting internal resort facilities and executing activity bookings.
- Maintained rigorous, updated knowledge of local venues, transport infrastructure, and regional landmarks to construct bespoke itineraries.
- Arranged complex logistics, private excursions, and premium transportation frameworks upon request from hotel residents.
- Managed switchboards, directed calls accurately, handled administrative routing, and resolved guest complaints with timely, appropriate solutions.
Front Office Associate
Pangkor Laut Resort, YTL Hotels & Resorts
Lumut, Malaysia
11.2017 - 06.2019
- Welcomed and registered arriving international and domestic guests, ensuring adherence to high-end hospitality check-in/check-out protocols.
- Maintained a highly positive attitude and friendly demeanor to ensure a world-class first impression for incoming residents.
- Managed multi-line switchboards, directed calls accurately, and promptly answered continuous reservation and pricing queries.
- Maintained an immaculate, secure, and organized front desk workspace while fulfilling daily administrative and clerical duties.
Education
Advanced Diploma - Hotel Management & Tourism
Maagna College
Karimnagar, India06.2017
Industrial Training - Hotel Internship
Novotel & Ibis Hotel
Chennai Sipcot, India04.2017
Industrial Training Institute (ITI) Certificate - undefined
Kranthi ITC College
Bhadrachalam, India05.2014
Secondary School Certificate (SSC) - undefined
Z.P.H.S School
Wadkapur, Peddapalli, India03.2012
Skills
Assisted with Opera PMS operations
Supported POS systems management
Aided Symphony system functionalities
Helped with JTS system tasks
Facilitated credit card terminal usage
Contributed to guest relations activities
Assisted in front office operations
Supported luxury brand standards
Helped maintain audit standards
Assisted team leadership activities
Aided in night auditing processes
Supported cashier journal reconciliation tasks
Helped with account rebalancing activities
Assisted in revenue generation efforts
Facilitated upselling and revenue optimization
Assisted in strategic problem-solving activities
Managed multiple tasks effectively
Demonstrated attention to detail
Certification
Recognition of Excellence - Small Luxury Hotels of the World (SLH), 10/01/24, Successfully achieved during the official international luxury brand audit inspection.
Honors And Awards
- 5-Star Departmental Award (Room Division) - YTL Hotels, 10/01/25, Recognized for exceptional operational and service performance in luxury hospitality.
- 5-Star Departmental Award (Front Office) - YTL Hotels, 08/01/23, Honored for stellar frontline performance, teamwork, and commitment to guest satisfaction.
Timeline
Front Office Supervisor
Cameron Highlands Resort, YTL Hotels
07.2024 - Current
Front Office Senior Associate
Cameron Highlands Resort, YTL Hotels
07.2022 - 07.2024
Night Auditor
Pangkor Laut Resort, YTL Hotels & Resorts
07.2021 - 07.2022
Concierge
Pangkor Laut Resort, YTL Hotels & Resorts
06.2019 - 04.2020
Front Office Associate
Pangkor Laut Resort, YTL Hotels & Resorts
11.2017 - 06.2019
Secondary School Certificate (SSC) - undefined
Z.P.H.S School
Industrial Training Institute (ITI) Certificate - undefined
Kranthi ITC College
Industrial Training - Hotel Internship
Novotel & Ibis Hotel
Advanced Diploma - Hotel Management & Tourism
Maagna College