MS Office(Word, Excel, Powerpoint)
Nik Nurul Ain Ehzani Nik Samsudin
Store Supervisor
Sg Buloh,Selangor
Summary
Experienced with over 5 years of experience in Fashion Retail . Had excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic person that eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am a fast learner person who keen to gain more knowledge and experience with clear understanding of any tasks related to my expertise. Motivated to learn, grow and excel in fast fashion industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Plus, I am ready to help team achieve company goals with dedication with history of meeting company goals utilizing consistent and organized practices. Furthermore, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Retail Store Supervisor(PIC), Cotton on BODY GPO
Cotton On Group Sdn Bhd
Genting Highlands, Pahang
02.2022 - Current
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
- Received and processed stock into inventory management system.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to Area Manager.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
Senior Retail Associate, Cotton on BODY GPO
Cotton On Group Sdn Bhd
Genting Highlands, Pahang
03.2021 - 01.2022
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Processed accurate credit, debit, check and cash sales transactions for customer orders per day.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Increased business sales utilizing product knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Retail Sales Associate, Cotton on Adults GPO
Cotton On Group Sdn Bhd
Genting Highlands, Pahang
10.2018 - 02.2021
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join loyalty programs.
- Spoke to customers in native language and English to increase loyalty and establish relationships.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Folded and arranged merchandise in attractive displays to drive sales.
Part Timer Cafe Associate, Foodsbury
Foodsbury Cafe
Shah Alam, Selangor
08.2018 - 10.2018
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Part Timer Sales Advisor, Cotton on Aeon Shah Alam
Cotton On Group Sdn Bhd
Shah Alam, Selangor
10.2017 - 09.2018
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
Education
Bachelor of Accountancy - Accounting
Management And Science University
Shah Alam Selangor 02.2015 - 07.2018
Foundation in Business (Accounting) - Business And Accounting
Management And Science University
Shah Alam 11.2013 - 02.2015
Sijil Pelajaran Malaysia(SPM) - Engineering (Pre-Engineering)
Sekolah Menengah Sains Raja Tun Azlan Shah SERATAS
Taiping, Perak 01.2012 - 12.2013
Skills
Store operations
Store organization
Store activity coordination
Retail execution
Store display creation
Retail Operations Management
Microsoft Offices
Software
Google Drive(Docs, Drive, Forms)
Interests
Interest to learn more skills and languages
Additional Information
References;
MEGAT FARIQ - STORE MANAGER Former Genting Premium Outlet (+6016-966 5355)
YATT BAHARUDIN - AREA MANAGER Cotton On (+6012-708 0265)
NORASLINDA - STORE MANAGER Genting Premium Outlet (+6019-244 3668)
Timeline
Retail Store Supervisor(PIC), Cotton on BODY GPO
Cotton On Group Sdn Bhd
02.2022 - Current
Senior Retail Associate, Cotton on BODY GPO
Cotton On Group Sdn Bhd
03.2021 - 01.2022
Retail Sales Associate, Cotton on Adults GPO
Cotton On Group Sdn Bhd
10.2018 - 02.2021
Part Timer Cafe Associate, Foodsbury
Foodsbury Cafe
08.2018 - 10.2018
Part Timer Sales Advisor, Cotton on Aeon Shah Alam
Cotton On Group Sdn Bhd
10.2017 - 09.2018
Bachelor of Accountancy - Accounting
Management And Science University
02.2015 - 07.2018
Foundation in Business (Accounting) - Business And Accounting
Management And Science University
11.2013 - 02.2015
Sijil Pelajaran Malaysia(SPM) - Engineering (Pre-Engineering)
Sekolah Menengah Sains Raja Tun Azlan Shah SERATAS
01.2012 - 12.2013