Cooking
Jonathan Ho Wai Kin
Kuala Lumpur
Summary
Customer Service Representative with over five years of experience working with multiple companies such as Ambank, U Mobile, Digi Telecommunications, Genpact Malaysia as well as Bytedance Malaysia.
An independent thinker and a strong passion for social media, as the way I see social media is a way of connecting with the world, spreading meaningful messages, and making a positive impact on individuals and communities alike.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Content Moderator
Byte Precision Sdn Bhd
04.2022 - 01.2024
- Handles the submission of user-generated content to an online platform
- Ensure that the platform is free from scams, errors and any illegal or copyrighted content.
- Suggested improvements to content to enhance quality and accuracy.
Customer Service Executive
Genpact Malaysia Sdn Bhd (Canon)
03.2018 - 10.2021
- Demonstrates a strong customer service orientation to the customer's issues to ensure that the issues are resolved in a timely and efficient manner
- Effectively communicate the resolution to the customers to ensure to achieve a good CSAT rating from their end
- Assist my Team Leader with the Voice of Customer (VOC) Calls needed to address the customer's complaints accordingly.
Customer Care Consultant
Digi Telecommunications Sdn Bhd
07.2017 - 01.2018
- To support and extend excellent customer service support for both internal and external customers
- Assist to cross-sell the phone bundle with Postpaid Plan needed to achieve the designated sales target.
Customer Care Consultant
U Mobile Sdn Bhd
09.2016 - 06.2017
- Resolve customer complains and enquiries effectively
- Take ownership and proactively manage the daily the CRM cases
- Provide accurate information (e.g
- Product features, pricing and after-sales services)
- Assist to cross-sell the phone bundle with Postpaid Plan needed to achieve the designated sales target.
Customer Service Executive
Ambank (M) Berhad
03.2015 - 03.2016
- Identifies and understand the customers need, focus on internal and external customers
- Remain courteous and calm even during moments of customer dissatisfaction
- Perform customer ID verification
- Assist to cross-sell the Balance Transfer and Quickcash promotions by Ambank needed to achieve the designated sales target.
Education
Bachelor of Arts in Communication -
Sunway University
08.2011 - 12.2014
Monash University Foundation Year -
Monash University
09.2010 - 06.2011
Skills
Microsoft Office
Microsoft Excel
Powerpoint
Interests
Jogging
Singing
References
References available on request.
Timeline
Content Moderator
Byte Precision Sdn Bhd
04.2022 - 01.2024
Customer Service Executive
Genpact Malaysia Sdn Bhd (Canon)
03.2018 - 10.2021
Customer Care Consultant
Digi Telecommunications Sdn Bhd
07.2017 - 01.2018
Customer Care Consultant
U Mobile Sdn Bhd
09.2016 - 06.2017
Customer Service Executive
Ambank (M) Berhad
03.2015 - 03.2016
Bachelor of Arts in Communication -
Sunway University
08.2011 - 12.2014
Monash University Foundation Year -
Monash University
09.2010 - 06.2011
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