Cooking
Jonathan Ho Wai Kin
Kuala Lumpur
Summary
Customer Service Representative with over five years of experience working with multiple companies such as Ambank, U Mobile, Digi Telecommunications, Genpact Malaysia as well as Bytedance Malaysia.
An independent thinker and a strong passion for social media, as the way I see social media is a way of connecting with the world, spreading meaningful messages, and making a positive impact on individuals and communities alike.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Content Moderator
Byte Precision Sdn Bhd
04.2022 - 01.2024
- Handles the submission of user-generated content to an online platform
- Ensure that the platform is free from scams, errors and any illegal or copyrighted content.
- Suggested improvements to content to enhance quality and accuracy.
Customer Service Executive
Genpact Malaysia Sdn Bhd (Canon)
03.2018 - 10.2021
- Demonstrates a strong customer service orientation to the customer's issues to ensure that the issues are resolved in a timely and efficient manner
- Effectively communicate the resolution to the customers to ensure to achieve a good CSAT rating from their end
- Assist my Team Leader with the Voice of Customer (VOC) Calls needed to address the customer's complaints accordingly.
Customer Care Consultant
Digi Telecommunications Sdn Bhd
07.2017 - 01.2018
- To support and extend excellent customer service support for both internal and external customers
- Assist to cross-sell the phone bundle with Postpaid Plan needed to achieve the designated sales target.
Customer Care Consultant
U Mobile Sdn Bhd
09.2016 - 06.2017
- Resolve customer complains and enquiries effectively
- Take ownership and proactively manage the daily the CRM cases
- Provide accurate information (e.g
- Product features, pricing and after-sales services)
- Assist to cross-sell the phone bundle with Postpaid Plan needed to achieve the designated sales target.
Customer Service Executive
Ambank (M) Berhad
03.2015 - 03.2016
- Identifies and understand the customers need, focus on internal and external customers
- Remain courteous and calm even during moments of customer dissatisfaction
- Perform customer ID verification
- Assist to cross-sell the Balance Transfer and Quickcash promotions by Ambank needed to achieve the designated sales target.
Education
Bachelor of Arts in Communication -
Sunway University
08.2011 - 12.2014
Monash University Foundation Year -
Monash University
09.2010 - 06.2011
Skills
Microsoft Office
Microsoft Excel
Powerpoint
Interests
Jogging
Singing
References
References available on request.
Timeline
Content Moderator
Byte Precision Sdn Bhd
04.2022 - 01.2024
Customer Service Executive
Genpact Malaysia Sdn Bhd (Canon)
03.2018 - 10.2021
Customer Care Consultant
Digi Telecommunications Sdn Bhd
07.2017 - 01.2018
Customer Care Consultant
U Mobile Sdn Bhd
09.2016 - 06.2017
Customer Service Executive
Ambank (M) Berhad
03.2015 - 03.2016
Bachelor of Arts in Communication -
Sunway University
08.2011 - 12.2014
Monash University Foundation Year -
Monash University
09.2010 - 06.2011
Similar Profiles
Selly IsnainiSelly Isnaini
Advertising Audit Specialist at Byte Precision Sdn. Bhd.Advertising Audit Specialist at Byte Precision Sdn. Bhd.
AKMALZAMAN BIN SHAHARUDDINAKMALZAMAN BIN SHAHARUDDIN
Data Labeller at BYTE PRECISION SDN BHDData Labeller at BYTE PRECISION SDN BHD
Suthanniya Guna SageranSuthanniya Guna Sageran
Team Leader at Byte Precision Sdn. BhdTeam Leader at Byte Precision Sdn. Bhd
AZUREN ADZMIAZUREN ADZMI
Content Moderator at Byte Precision Sdn BhdContent Moderator at Byte Precision Sdn Bhd
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept