Reading
Jester Awing
Regional Implementation Manager
Kota Kinabalu,Sabah
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Regional Implementation Manager
Ericsson Malaysia
Sunway, Selangor
11.2021 - Current
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Served customers and followed outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Technical Assistant
Telekom Malaysia
Kota Kinabalu, Sabah
05.2011 - 05.2022
- Gathered, organized and distributed technical documentation.
- Installed technical hardware and software in deskside support environment.
- Created detailed and accurate reports outlining service information.
- Interpreted product-specific manuals and resources to determine optimal implementation.
- Liaised with vendors and third-party support staff, serving as point-man for support requests.
- Maintained knowledge support base regarding hardware, software and equipment warranties and repair needs.
Regional Project Manager
ZTE Corporation (Malaysia) SDN BHD
Kota Kinabalu, Sabah
11.2018 - 11.2021
- Exceeded targets by building, directing and motivating high-performing engineering team.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Held weekly meetings with director to identify techniques to overcome project deliveries obstacles.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Served customers and followed outlined steps of service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Senior Project Engineer
Redtone
Kota Kinabalu, Sabah
05.2017 - 11.2018
- Assessed scope and requirements to make accurate project design determinations for telecommunications projects.
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Liaised with company executives and project managers to acquire resources to move projects forward.
Implementation Manager
Digi Telecommunication SDN BHD
Kota Kinabalu, Sabah
05.2015 - 05.2017
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and marketing demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Documented processes to streamline setup, customization and maintenance.
- Designed and implemented key metrics to measure asset inventory accuracy.
Project Coordinator
Dancom Systems SDN BHD
Kota Kinabalu, Sabah
10.2013 - 04.2015
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Project Engineer
OCK Setia Engineering SDN BHD
Kota Kinabalu, Sabah
05.2012 - 10.2013
- Liaised with company executives and project managers to acquire resources to move projects forward.
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Mentored and trained junior engineers in workstation design, fixture design, layout, process, work methods and material handling.
- Reviewed contractor proposals and sets of drawings prepared by firms to identify missing information, generate questions and align budgets.
- Reviewed progress controls for project quality assurance, health and safety.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Supported leaders throughout decision-making and launch by providing regular compliance reports to drive process improvement and corrective measures.
Education
Bachelor of Telecommunication Engineering - Telecommunications
Multimedia University
Cyberjaya 06.2008 - 12.2010
Skills
Emergency procedure implementation
Interests
Timeline
Regional Implementation Manager
Ericsson Malaysia
11.2021 - Current
Regional Project Manager
ZTE Corporation (Malaysia) SDN BHD
11.2018 - 11.2021
Senior Project Engineer
Redtone
05.2017 - 11.2018
Implementation Manager
Digi Telecommunication SDN BHD
05.2015 - 05.2017
Project Coordinator
Dancom Systems SDN BHD
10.2013 - 04.2015
Project Engineer
OCK Setia Engineering SDN BHD
05.2012 - 10.2013
Technical Assistant
Telekom Malaysia
05.2011 - 05.2022
Bachelor of Telecommunication Engineering - Telecommunications
Multimedia University
06.2008 - 12.2010
Cycling
Strava - Make own achievements every week
Cycling
Strava - Make own achievements every week
Similar Profiles
Jeysankar GanasanJeysankar Ganasan
5G Fiber Project Coordinator at Ericsson Malaysia5G Fiber Project Coordinator at Ericsson Malaysia
Rhodora VillanuevaRhodora Villanueva
Corporate Senior Auditor at LM Ericsson (LME)Corporate Senior Auditor at LM Ericsson (LME)
Raksa PermanaRaksa Permana
Recovery Leader at PT. Ericsson Indonesia (NOC IOH MS Ericsson)Recovery Leader at PT. Ericsson Indonesia (NOC IOH MS Ericsson)