Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Hotdi  Hamdi Sirait

Hotdi Hamdi Sirait

Client Service Representative
Batam, Indonesia

Summary

I graduated from University with a Bachelor's Degree in Biology. With 5 years of professional working experience, most recently as an Engineering Clerk and Client Service Representative, I am confident in my ability to contribute to your team by leveraging my established skills in communication, client relationship management and well-rounded skill set in administrative support.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Client Service Representative/Engineering Administrator

PT. SP Manufacturing
10.2022 - 10.2024
  • Providing administrative support to the engineering division
  • Processing orders, invoicing and product costing
  • Respond to inquiries on the phone, in person and through email, fulfill request and do a follow up
  • Introduce new products to clients by using social media apps (eg. Wechat)
  • Handle inbound calls

Quality Control Inspector

PT. PCI
06.2019 - 06.2022
  • Responsible for using Automated Optical Inspection do do QC checks for populated circuit boards
  • Detect the defects of populated circuit boards
  • Inspect electronic components and Identify component misplacement


Education

Bachelor of Science - Biology

University of Riau Kepulauan
Batam, Indonesia
04.2001 -

Skills

  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Good communication skills
  • Client relationship management
  • Report writing skills
  • Inspection skills

Additional Information

My role involved a significant amount of interaction with clients and suppliers, allowing me to develop strong communication skills. Understanding client needs and expectations is paramount to Client Service Representative. I excel at creating a positive experience for clients, ensuring their queries and issues are addressed efficiently and professionally.

Timeline

Client Service Representative/Engineering Administrator

PT. SP Manufacturing
10.2022 - 10.2024

Quality Control Inspector

PT. PCI
06.2019 - 06.2022

Bachelor of Science - Biology

University of Riau Kepulauan
04.2001 -
Hotdi Hamdi SiraitClient Service Representative