Arminderpal Singh

Senior Regional IT and Digital Director – Southeast Asia and Australasia (SEAANZ)
A key member of the Global IT Leadership Team and Country Management, driving digital transformation and IT strategy across 8 diverse markets in SEAANZ. Spearhead the implementation of innovative solutions aligned with global objectives, ensuring operational excellence and enhanced customer experiences. Lead a high-performance regional team, fostering an open, collaborative culture to deliver impactful results.

• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
• Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
• Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
• Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.

• Drive the global execution of IT infrastructure, enterprise applications, cybersecurity, ERP systems, and IT financial management, ensuring the delivery of robust IT services aligned with SLA commitments.
• Lead the development of strategic technology roadmaps, governance frameworks, compliance procedures, risk assessments, vendor management, contract negotiations, and incident response management.
• Oversee ERP systems, cloud platforms, and end-to-end system lifecycle management, including source code reviews, change approvals, deployments, and evaluation of impact and rollback strategies.
• Spearhead digital transformation initiatives to streamline business processes, enhance technology capabilities, and strengthen cybersecurity frameworks.
• Direct IT, financial, and client audits, ensuring comprehensive controls and adherence to regulatory standards across all systems and processes.
• Develop and present board-level management reports, integrating security metrics, IT service performance, and SLA achievements to inform strategic decision-making.
• Champion periodic cybersecurity awareness programs to elevate knowledge and resilience within the organization's user community.

Highlights

• Designed and implemented a global IT and cybersecurity strategy, delivering robust, holistic, and scalable IT services aligned with business objectives.
• Secured ISO 27001 certification by developing and deploying an ISMS, policies, and procedures, while integrating NIST and COBIT 2019 controls within internal frameworks.
• Launched a global IT service desk to provide 24/7 support, leveraging RPA to streamline multi-region ticketing processes and enhance operational efficiency.
• Led comprehensive cyber risk assessments to establish and communicate critical cybersecurity standards, strengthening the organization's risk posture.
• Executed multiple M&A IT integration projects, identifying opportunities for cost synergies and operational consolidation to drive business value.
• Negotiated contracts and pricing with external service providers, achieving cost savings of USD $200,000 while maintaining service excellence.

· Managed the team in executing the day-to-day IT services and security for the entire Southeast Asia region towards achieving set SLAs.

· Led case and incident management, performance reporting as well as stakeholder management.

· Ensured all consultants are well-equipped with IT systems while adhering to security policies and procedures.

· Conducted in-depth review of existing critical infrastructure and rolled out automated network failover utilizing DMVPN eliminating single point of failure risks.

· Reviewed ISP device baseline security configurations to improve network links.

· Served as regional lead for ServiceNow implementation across APAC offices including change management and end users training.

Highlights

· Championed the development of the entire security architecture for the SEA region including strengthening security policies and procedures.

· Reviewed and minimized operational costs resulting in cost savings of US$25,000.

· Oversaw all IT functions for Asia Pacific region. Lead workforce of 65 employees supporting various IT pillars.

· Ensured all systems and infrastructure are running optimally and reliable.

· Led regional application development projects, managed, and negotiated requirements with regional stakeholders.

· Ensured IT service delivery met agreed SLA's and end user satisfaction surveys were reported to global management team.

· Developed talent for the APAC Center of Excellence to ensure IT service delivery is of high quality through specific expertise.

· Ensured IT security issues and cases are monitored and actioned upon when alert or ticket is raised.

· Managed regional IT audits, internally and externally and ensure compliance at high levels. Perform quarterly internal audits to ensure no gaps.

· Led for Office36 migration for APAC region, ensuring all processes are well documented and monitored to avoid failures or data loss.

· Served as regional lead for PCI-DSS project to mask credit card numbers on local systems as well as global ERP. Ensured data traffic is encrypted and masked.

· Led regional infrastructure and IT service improvement plan to support close to business model.

Highlights

· Pioneered the regional IT management and service excellence center for APAC from ground up, to enable closer to business model.

· Implemented global IT security program, regionally. Ensured security awareness training is deployed to all users in APAC and monitored user adoption.

· Restructured IT infrastructure through cloud adoption and systems consolidation, centralized APAC call center in Malaysia effectively reducing cost and maintenance of silo-based systems within each country.

· Closed 90% of SOX gaps within 12 months. Responsible for regional SOX audits.

· Achieved USD 150,000 operational savings through re-organization of regional telecoms and communications setup.