Summary
Work History
Education
Skills
Timeline
Generic
Mokbul Hossain

Mokbul Hossain

Contact +60189672556
Kuala Lumpur,14

Summary

Dynamic Restaurant Supervisor with a proven track record at Roberto’s 1020, enhancing customer satisfaction and loyalty through exceptional service quality and efficient team management. Skilled in food services management and staff training, adept at resolving guest issues, and boosting team performance. Achieved significant improvements in service delivery, ensuring adherence to health and safety standards.

Service-centric Restaurant Supervisor with Number years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Work History

Restaurant Supervisor

Roberto’s 1020
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Bachelor Of Administration -

Mc College
Sylhet Bangladesh

Skills

  • Sales operations
  • Food services management
  • Service quality enhancements
  • Health and safety standards
  • Server training and development
  • Team management
  • System implementation
  • Restaurant policies and procedures
  • Hygiene standards
  • Guest relations
  • Waste reduction
  • Food safety compliance
  • Staff management
  • Staff supervision
  • Guest issue resolution
  • Problem resolution
  • Scheduling coordination
  • Performance monitoring
  • Employee motivation
  • Staff training
  • Team coordination
  • Labor cost control
  • Staff scheduling
  • Task delegation
  • Service quality
  • Table management
  • Customer service

Timeline

Restaurant Supervisor

Roberto’s 1020

Bachelor Of Administration -

Mc College
Mokbul Hossain Contact +60189672556