Mohammed Bello Remawa
IT Engineer
Porto,10
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
Work History
Team Leader
Singtel
Kuala Lumpur, Malaysia
06.2015 - 06.2021
- Monitoring Singtel servers and network load using in-house software tools to support ground engineers.
- Granting users access to systems including networks, applications and operating system.
- Patched software and configured new versions of My Singtel App to eliminate security problems and protect data.
- Working closely with stakeholders (Shinjiru) with deployment of My Singtel App
- Supervising, managing and leading a team size of 12 agents including scheduling, yearly appraisal, contract renewal and more.
- Communicating with customer as the manager on duty
Support Engineer
Singtel
Kuala Lumpur, Malaysia
03.2013 - 05.2015
- Assisted customers over a digital app called My SingTel App which has a messaging platform in which customers can drop their enquiries. This App served as the gateway for customers to activate, deactivate and register for telephony services
- Broke down and evaluated user problems from My Singtel App, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
Nigeria 10.2003 - 04.2008
Master of Science - Computer Science
University of Porto
Porto 10.2021 - Current
Skills
Employee Evaluation
Complaint resolution
Technical issues analysis
Helpdesk call support
Certification
Diploma in Software Engineering
Timeline
GROWTH Coaching Model
08-2022
Master of Science - Computer Science
University of Porto
10.2021 - Current
6 Sigma Yellow Belt Training
03-2018
Team Leader
Singtel
06.2015 - 06.2021
Up Your Service by Ron Kaufman
07-2014
Support Engineer
Singtel
03.2013 - 05.2015
Advance Diploma in Software Engineering
04-2007
Diploma in Software Engineering
12-2006
Higher Diploma in Software Engineering
12-2006
Bachelor of Science - Information Technology
Sikkim Manipal University
10.2003 - 04.2008