Nur Amalina Akhtar Husain
Senior Business Executive
Gombak
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Renowned for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success, ensuring optimal outcomes
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Executive
Instamed Asia Sdn Bhd
10.2023 - Current
- Oversee and manage logistics and import processes for pharmaceutical products.
- Ensure compliance with regulatory requirements and timely delivery.
- Build and maintain strong relationships with clients, suppliers, and government officials.
- Enhance collaboration and support for business objectives.
- Manage the process of obtaining and evaluating quotation requests from suppliers and vendors.
- Ensure competitive pricing and adherence to quality standards.
- Address and resolve customer complaints promptly and effectively.
- Implement solutions to enhance customer satisfaction and improve service
- Serve as the primary point of contact for government agencies and regulatory bodies.
Ensure compliance with relevant laws and regulations in the pharmaceutical industry. - Outsource imported products from overseas, coordinating with suppliers and logistics providers to optimize the supply chain.
- Negotiate terms and conditions with suppliers to optimize procurement processes.
- Oversee daily operations to ensure efficiency and effectiveness.
- Lead and supervise operational teams, providing guidance and support.
Loan Consultant & Customer Service Executive
Direct Lending Sdn Bhd
01.2023 - 10.2023
- Applied credit analysis techniques and developed expertise in application grading while assessing client creditworthiness through comprehensive credit report reviews.
- Managed the daily submission process for loan applications, ensuring efficiency and accuracy, and improved processing workflows by implementing best practices.
- Engaged directly with customers through phone and live chat to address issues, explain personal loan terms, and maintain effective communication throughout the application process, ultimately fostering strong relationships and increasing client retention rates.
- Consulted with clients on their financial goals, offering tailored recommendations on financing products, while identifying and communicating customer feedback to the team for continuous improvement.
- Collaborated with team members to develop strategies for consistently meeting sales targets and closely reviewed applications to identify opportunities for further development and revenue.
- Maintained organized documentation and monitored pipelines to track the status of loans, ensuring all records were accurate and up-to-date.
- Monitored pipelines to track and log status of loans.
Senior Administrative Executive
Ardence Pharma Sdn Bhd
12.2019 - 12.2022
- Perform Daily Administrative Support
- Maintain Good Filing System
- Handling customer via calls and email
- Handling complaint and come out with necessary solutions
- Coordinating with customer on Sales Order, goods delivery and handle enquiry from customer
- Prepare delivery order and invoice (manually or from system) to customer
- In charge of Import Permit from Hospital including liaison with courier company for custom clearance and its ETA
- Follow up import permit from respective hospitals
- To perform stock-count against invoice upon new stock arrival and stock inventory on monthly basis
- Liaising with the government authorities when necessary
- To establish the Genuine Hologram process for all product range existed
- Assisting the subsidiary company, Instamed Asia Sdn Bhd (mainly focused on Importing Permit Items to Government and Private Hospitals) on the necessary
- Assist in screening interview candidates for company involved
- Quotation Coordinator
- To assist in expanding the business via new hospital penetration
- Assisting hospital for any enquiries pertaining to their order, complaint, status of delivery
- Prepare quotation for all government hospitals
- In charge of Purchase Order & DO
- Administrator
- Communicates with relevant agencies for business purposes
- Managing travel visa and accommodation of Directors when travels
- Arranges meetings
- Manage correspondence by answering calls and emails
- Assist in planning events and arranging events
- Producing documents, briefings, reports and presentations
Quotation Coordinator
Wija Pharma Sdn Bhd
03.2019 - 12.2019
- To assist in expanding the business via new hospital penetration
- Assisting hospital for any enquiries pertaining to their order, complaint, status of delivery
- Prepare quotation for all government hospitals
- In charge of Purchase Order & DO
Administrator
Biztel Sdn Bhd
10.2015 - 08.2018
- Communicates with relevant agencies for business purposes Managing travel visa and accommodation of Directors when travels
- Arranges meetings
- Manage correspondence by answering calls and emails
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy
- Assist in planning events and arranging events Producing documents, briefings, reports and presentations
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Processing payroll, SOCSO and KWSP
- Assisting Ample Prospects SB Attends workshop and conferences when necessary
- Tabulate training plan related to Hotel & Islamic Tourism/ Muslim Friendly Industries
- Research and Development
Administrative Assistant
De Palma Hotel Ampang
04.2015 - 09.2015
- Processing payroll, SOCSO and KWSP
- Assisting Ample Prospects SB
- Attends workshop and conferences when necessary
- Tabulate training plan related to Hotel & Islamic Tourism/ Muslim Friendly Industries
- Research and Development
- Market Research
- Handling Office tasks, such as filing, presentations, setting up meetings and transcribe minutes of meetings
- In-charge of office supplies
- Screening phone calls and route callers to the appropriate departments
- Handling complaints
- Prepare stocks counts of any related goods and materials which belongs to Executive Office
- Prepare reciprocal room report to each and every hotel involved
- Prepare in-house accommodation vouchers (for rank a file & executive staff) when requested
- Liaise with Front Office Department for guest's room reservation for MAHTEC Training
- Conducting mini research for future high-technology hotel in Malaysia
- Make travel arrangements, i.e., flight booking, hotel reservations and restaurant reservations
- Greet and assist visitors for Group General Manager & Executive Secretary
- Conducting any ad-hoc task from the higher management
Education
Diploma -
Kolej Profesional Mara Indera Mahkota
07.2012 - 04.2015
Skills
Operations management
Decision-making
Recruitment
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Customer service management
Procurement
Administrative management
References
- Ms Florence Sim J'ye T'yng, Director, Instamed Asia Sdn Bhd, 012-2812707
- Ms Nabila Liyana, Product Manager for Koperasi Team, Direct Lending, 016-2220802
- Mr Hui Yik Seong, Founder, Direct Lending, 016-6267798
Timeline
Senior Business Executive
Instamed Asia Sdn Bhd
10.2023 - Current
Loan Consultant & Customer Service Executive
Direct Lending Sdn Bhd
01.2023 - 10.2023
Senior Administrative Executive
Ardence Pharma Sdn Bhd
12.2019 - 12.2022
Quotation Coordinator
Wija Pharma Sdn Bhd
03.2019 - 12.2019
Administrator
Biztel Sdn Bhd
10.2015 - 08.2018
Administrative Assistant
De Palma Hotel Ampang
04.2015 - 09.2015
Diploma -
Kolej Profesional Mara Indera Mahkota
07.2012 - 04.2015
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