Summary
Overview
Work History
Education
Competence
Project Highlights
Accomplishments
Coursework
Personal Information
Timeline
Generic

Your Name

Summary

Reliable Technical Director with 18 years leading technology-centric departments to become outstanding contributors. Confident advocate for junior staff members. Enthusiastic about use of technical education to improve business outcomes. Skillful at uniting educationally and geographically diverse teams toward achieving singular goals.

Overview

22
22
years of professional experience
6
6
years of post-secondary education

Work History

Business Technical Director

ACASIA Communications Sdn Bhd
1 2024
  • Developing and implementing long-term technical strategies aligned with the company's business objectives
  • This involves identifying emerging technologies, market trends, and competitive landscapes
  • Designing, optimizing, and maintaining the company's network architecture to ensure scalability, reliability, and efficiency
  • Providing technical leadership and guidance to cross-functional teams, including network engineers, systems architects, project manager and customer experience center
  • Monitoring network performance, capacity, and utilization to identify areas for improvement and optimization
  • Ensuring the security and compliance of the company's network infrastructure and systems
  • Developing and managing the departmental budget, allocating resources effectively, and tracking expenditures
  • Providing technical support and guidance to internal teams and external customers
  • Leading research and development initiatives to explore new technologies, products, and solutions
  • Collaborating with cross-functional teams, senior management, and external stakeholders to align technical initiatives with business goals
  • Staying abreast of industry trends, best practices, and advancements in telecommunications technology.

Hed of Solution and Sourcing Management

ACASIA Communications Sdn Bhd
01.2022 - 12.2023
  • Lead a team of Technology Consultants in managing and supporting new ICT/Converged Network and Cloud Infrastructure Services through innovative solutions and partnership collaborations
  • Translate business requirements into technical specifications and oversee the establishment of these services
  • Manage a 24x7 Customer Experience Centre in ACASIA, ensuring seamless operations and high-quality service delivery
  • Supervise ACASIA's on-net network, spanning Layer-1, Layer-2, and Layer-3 components
  • Provide Level 3 Technical Support for fault management and service provisioning, specializing in rapid troubleshooting and crisis management
  • Analyze core network and service performance reports, devising improvement plans for enhanced network availability and efficient service delivery
  • Design and enforce technical operational processes to streamline workflow and enhance operational efficiency
  • Continuously evaluate partners through scorecard assessments, ensuring alignment with ACASIA's operational standards
  • Manage negotiation, relationship building, tracking, troubleshooting, and reporting of technology-related contract commitments
  • Coordinate partnership improvement plans with external parties through audio conferences
  • Deliver hands-on training and transfer fundamental network equipment knowledge and skills to the Customer Experience team
  • Oversee departmental finances, including budgeting and forecasting, to ensure efficient resource allocation
  • Exhibit excellent communication skills, fostering understanding among different departments, customers, and contributing as a collaborative team player
  • Perform additional technical responsibilities as delegated by the Chief Technology Officer.

Technology Manager

ACASIA Communications Sdn Bhd
01.2021 - 12.2021
  • Act as a pivotal link between Solution and Customer Support teams, ensuring seamless communication and alignment of technical strategies
  • Translate customer requirements into viable technical solutions, collaborating closely with the Solution team to design effective telecommunications products and services
  • Oversee the implementation of telecommunications solutions, coordinating with cross-functional teams to ensure successful deployment
  • Lead the development and presentation of technical proposals and project plans, effectively communicating the technical aspects of solutions to both internal and external stakeholders
  • Collaborate with Solution Architects to validate proposed solutions' technical feasibility and alignment with customer needs
  • Drive the evaluation and selection of appropriate technologies and tools to enhance telecommunications offerings, staying abreast of industry trends and advancements
  • Manage a team of technical experts, providing guidance, mentorship, and support to ensure consistent service quality and skill development
  • Serve as a technical escalation point for complex issues, working closely with Customer Support teams to resolve challenges efficiently
  • Develop and maintain technical documentation, including solution designs, architecture diagrams, and implementation guidelines
  • Actively engage with customers to understand their evolving needs and provide technical guidance and support throughout the customer lifecycle
  • Collaborate with Sales teams to ensure a clear understanding of technical aspects during customer interactions and solution presentations
  • Monitor and analyze telecommunications solution performance, proactively identifying areas for optimization and improvement
  • Maintain a strong focus on customer satisfaction, leveraging technical expertise to address concerns and drive positive outcomes
  • Participate in cross-functional meetings and discussions to align technical strategies with business objectives
  • Collaborate with Product Management teams to provide insights for the development of new telecommunications products and services
  • Oversee the execution of telecommunications projects, ensuring timelines, budgets, and quality standards are met
  • Foster a culture of continuous learning and innovation within the team, promoting professional growth and technical excellence
  • Act as a liaison with external technology partners and vendors, fostering collaborative relationships and staying updated on industry advancements.

Freelance Network Engineer

01.2013 - 12.2020
  • Expertly configuring Cisco routers, switches, firewalls, and other network devices to establish secure and efficient communication pathways
  • Employing Cisco's cutting-edge security solutions to safeguard networks against cyber threats
  • Monitoring network performance using Cisco tools and diagnostics to identify bottlenecks, latency issues, and potential areas of improvement
  • Fine-tuning network settings to enhance overall speed, reliability, and efficiency
  • Rapidly diagnosing and resolving network issues using in-depth troubleshooting methodologies
  • Providing timely support and guidance to clients to minimize downtime and ensure continuous network availability
  • Staying abreast of Cisco's latest advancements, certifications, and best practices to bring cutting-edge solutions to clients
  • Advising on technology trends and helping clients make informed decisions for future-proof network infrastructure
  • Managing end-to-end network projects, from initial consultation and design to implementation and testing
  • Ensuring projects are delivered on time, within scope, and aligned with clients' business objectives
  • Involved in T-Systems Managed Service Project using CISCO's router at multiple sites in Malaysia.

Head, Project and Service Delivery

IX Telecom Sdn Bhd
08.2009 - 12.2012
  • Subject matter expert in LAN, WiFi, and VoIP management for office and data center environments
  • Key contributor to network system project delivery, encompassing engineering design, build-out, and successful implementation
  • Drive projects focused on Network, WiFi, VoIP, Video Conferencing, and Security to meet business forecasts and objectives
  • Manage end-to-end lifecycle of various network products and appliances, including switches, routers, and monitoring tools
  • Lead LAN, WAN, WiFi, and Video Conferencing infrastructure setup during office renovation projects
  • Collaborate with Solution teams to formulate technical specifications and customer-centric proposals
  • Develop comprehensive project plans and communication materials, ensuring alignment across teams
  • Work closely with Sales and Finance to facilitate Purchase Request and Purchase Order processes
  • Engage and manage technical teams, vendors, and subcontractors, ensuring precise project execution
  • Efficiently allocate engineering resources for infrastructure upgrades and new requirements
  • Partner with service providers to maintain 24x7 availability of critical infrastructure and systems
  • Proficient troubleshooter, adept at identifying root causes and resolving network issues promptly
  • Prioritize network security through policy establishment, access definition, and monitoring
  • Strategically plan infrastructure expansion, refresh, and upgrades while optimizing maintenance contracts
  • Previous Clients: Airasia Berhad, TM Global Clients, Teraju Corporations, CAE, KL Airport Services Sdn Bhd.

Project Manager

TXT Earnestel Sdn Bhd
11.2006 - 07.2009
  • Spearhead and orchestrate captivating medium to large-scale IT infrastructure projects, infusing your dynamic touch throughout all phases
  • Elegantly balance risk management, people leadership, and tangible progress to keep projects dancing right on schedule and within the budget limelight
  • Dazzle in managing customer expectations, making sure their applause of satisfaction echoes long after the project's curtain call
  • Channel your inner fortune teller to conjure precise estimates of costs, timescales, and resources, ensuring each project performs its showstopper act as per the agreed terms
  • Direct a symphony of meticulously prepared, well-maintained, and masterfully tracked project, quality, and risk plans that shine in the spotlight
  • Elevate the change control procedure, orchestrating seamless revisions with project sponsors that create harmonious crescendos in project outcomes
  • Cast a spell of effective leadership upon the project team, inspiring and nurturing their growth as they perfect their skills and gain invaluable experience
  • Illuminate the path ahead, ensuring team members know their cues for delivering exceptional results and reaching service level stardom
  • Star in Air Asia's network expansion saga by spearheading the supply, installation, testing, and commissioning of networking and telecommunication marvels like CISCO products, Wifi wonders, and VoiP virtuosos
  • Lead intricate coordination dances with customers and 3rd-party performers, ensuring the delivery ensemble takes the stage in flawless unison.

Technical Engineer

Neural Manufacturing Sdn Bhd
09.2004 - 10.2006
  • Craft meticulous documentation and provide unwavering support for technical conundrums across the captivating spectrum of NMSB products
  • Choreograph tender documents and technical proposals that enrapture the essence of innovation, while orchestrating symphonies of project documentation that linger in memory
  • Take center stage in training and supporting fellow departments, infusing them with the magic of security prowess and technical wizardry
  • Conduct awe-inspiring performances, flawlessly completing projects within allotted timeframes, all while elegantly optimizing cost and resources for a standing ovation
  • Shine as the guiding light, lending your expertise to troubleshoot and conquer technical challenges during the grand installation productions at various sites, showcasing NMSB products
  • Compose intricate technical procedures that become the backbone of NMSB's brilliance, supporting its various departments in a harmonious rhythm of efficiency
  • Lead a mesmerizing dance of coordination, bringing together different departments to achieve a crescendo of success in each project's grand performance
  • Weave a tapestry of weekly and monthly technical reports, painting a vivid picture of achievements and milestones that captivate stakeholders
  • Establish an enchanting spell of document control, aligning with the mystical ISO9002:2000 standards, ensuring the company's narrative is woven seamlessly.

NOC Engineer cum Field Operation Engineer

Landasan Network Services (M) Sdn Bhd
10.2003 - 08.2004
  • Embrace the role of the technical virtuoso, the first note in the symphony of technical challenges, particularly on the grand stage of the customer's site
  • Command the spotlight by meticulously monitoring, analyzing, and revealing the pulsating rhythms of AtlasOne's 3.5 GHz and 2.5 GHz network performances
  • Take the helm of NMS applications like SNMPc and NetBoss, conducting a seamless orchestra of management for a harmonious network experience
  • Elevate your status as the troubleshooter extraordinaire, ensuring each network hiccup finds its melodious resolution under your watchful eye
  • Embark on a quest to identify and champion the network's hardware replacements, in tune with the glorious engineering roadmap
  • Unearth and banish the lurking vulnerabilities that seek to cast shadows over the network's brilliance
  • Conduct a magical duet with the data network and microwave network, choreographing their parallel evolution to align with the grand vision of AtlasOne
  • Reign over the realm of capital equipment and property, an architect of meticulous management that ensures everything is in its rightful place
  • Lead the charge in the enchanting realm of project implementation and construction, weaving dreams into reality with your masterful touch
  • Illuminate the path with the brilliance of your technical documentation, an intricate tapestry that captures every nuanced detail
  • Oversee the symphony of day-to-day operations and maintenance, an opus that includes base station ballet, data centre concertos, and microwave sonatas
  • Engage in the art of predictive and preventive maintenance, crafting a harmonious program that prevents potential crescendos of failure
  • Cast spells of efficiency by scheduling predictive and preventive maintenance, focusing your magic on the waltz of Chemical, Mechanical, and Electrical elements
  • Take the spotlight in the process of achieving ISO9001:2000, guiding the company through this transformative journey with your technical prowess.

Communication Engineer

Arbital Communication Sdn Bhd
05.2002 - 09.2003
  • Representing Emerson Energy System (M) Sdn Bhd to install, testing and commissioning of ACTURA DC Rectifier Power Systems at several DIGI Telecommunications' Base Station(BTS) and trunk sites
  • Serve as the frontline troubleshooter, promptly diagnosing and resolving issues that arise in both rectifier and radio systems
  • Get familiar with the installation of Ericsson Radio Base Station (RBS 2202) at DIGI's Telecommunication sites
  • Review maintenance data, engineering drawings, technical manuals, and other documentation to give reliability findings and recommendations
  • Perform all necessary testing procedures, including documentation, to ensure that complete, accurate, and logically related data is provided to the customer.

Education

BEng (Hons) Electronics Majoring in Microwave and Communications -

Multimedia University
01.1998 - 05.2002

Sijil Pelajaran Malaysia (Malaysia Certificate of Education) - undefined

Sekolah Menengah Teknik Kuala Lumpur
01.1995 - 05.1996

Competence

  • Network design & performance
  • Implementation & Integration
  • Network Support and management
  • Competence development
  • Technology and concept development
  • Telecommunication system and infrastructure
  • Project management

Project Highlights

  • 2010, KL Airport Services Sdn Bhd, Installation and testing for Juniper firewall for KLAS HQ and 5 branches nationwide, IX Telecom Sdn Bhd
  • 2011, AirAsia Berhad, Deployment of Wifi network using TROPOS solution for AirAsia LCCT and AirAsia Academy Deployment of VoIP network for AirAsia LCCT and its station worldwide, IX Telecom Sdn Bhd
  • 2012, T-Systems (M) Sdn Bhd, Installation and testing of CISCO router for T-Systems sites in Malaysia, IX Telecom Sdn Bhd
  • 2019-2023, Multiple Malaysia Embassy Connectivity (SD-WAN), Provisioning, installing, and maintenance of network SD WAN, LAN, and VoIP onsite, Acasia Communications Sdn Bhd
  • 2022, VALIRAM ASIA SD WAN, SD WAN for franchise (166 sites) - Singapore (64 sites) - Philippines (1 site) - Thailand (31 sites) - Vietnam (1 site) - New Zealand (2 sites) - Indonesia (30 sites) - Macao (2 sites) - Australia (35 sites), Acasia Communications Sdn Bhd
  • 2022, GPON Project for PPR Apartment under PRIMA project - Jendela 2.0, Installation, testing, and commissioning of core network, GPON access system, and equipment, Acasia Communications Sdn Bhd
  • 2023, Mikrotik router deployment for TM client - Globalcomm, Installation, testing, and commissioning of Mikrotik router at 10 sites for TM client, Acasia Communications Sdn Bhd

Accomplishments

  • Institution of Engineers Malaysia (IEM) - Graduate Member
  • Holding the Construction Industry Government Board (CIDB) Green Card
  • Juniper Certifications - JNCIA-ER, JNCIS-ER, JNCIA-EX
  • ITIL Certification - ITIL Foundation Certificate in IT Service Management
  • Aryaka Managed Service - Aryaka Certified Professional (ACP110), Aryaka Certified Engineer (ACP200)
  • CATO Networks Sales Training

Coursework

  • Microwave Radio Relay Equipment (SDH &PDH), Nera
  • NMS
  • Opnet IT Guru Opnet
  • Add Drop Multiplexer(ADM) Nera
  • Digital Cross Connect- Haliplex - 300 Series InfraComm
  • Emerson's Actura Rectifier System Emerson
  • ELTEK Rectifier System Eltek

Personal Information

  • Date of Birth: 10/25/79
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married
  • Religion: Islam

Timeline

Hed of Solution and Sourcing Management

ACASIA Communications Sdn Bhd
01.2022 - 12.2023

Technology Manager

ACASIA Communications Sdn Bhd
01.2021 - 12.2021

Freelance Network Engineer

01.2013 - 12.2020

Head, Project and Service Delivery

IX Telecom Sdn Bhd
08.2009 - 12.2012

Project Manager

TXT Earnestel Sdn Bhd
11.2006 - 07.2009

Technical Engineer

Neural Manufacturing Sdn Bhd
09.2004 - 10.2006

NOC Engineer cum Field Operation Engineer

Landasan Network Services (M) Sdn Bhd
10.2003 - 08.2004

Communication Engineer

Arbital Communication Sdn Bhd
05.2002 - 09.2003

BEng (Hons) Electronics Majoring in Microwave and Communications -

Multimedia University
01.1998 - 05.2002

Sijil Pelajaran Malaysia (Malaysia Certificate of Education) - undefined

Sekolah Menengah Teknik Kuala Lumpur
01.1995 - 05.1996

Business Technical Director

ACASIA Communications Sdn Bhd
1 2024

Similar Profiles

CREATE PROFILE