CHOON SIONG HO
JOHOR BAHRU
Summary
Proficient Kitchen / Counter Assistant with a strong focus on customer service and food safety. Resolves inquiries and complaints efficiently, enhancing customer satisfaction and loyalty. Skilled in cash handling and order accuracy, ensuring swift transactions during peak hours. Collaborates effectively with team members to maintain cleanliness and organisation, supporting a positive dining experience in fast-paced environments.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Kitchen / Counter Assistant
YISHUN
SINGAPORE, SINGAPORE
01.2025 - 08.2026
- Processed cash and card payments at checkout, providing correct change.
- Handled cash, credit, and debit transactions accurately, including end-of-day reconciliation.
- Wrapped and packaged prepared food items for takeaway orders at the counter.
- Recorded customer requests accurately for order satisfaction.
- Maintained high levels of cleanliness and organisation within the counter area to uphold store standards.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Disposed of waste and recycling materials in designated containers to maintain cleanliness.
- Replenished supplies at front counter, cooking stations and customer areas.
- Participated in training sessions to improve product knowledge and customer service skills.
- Responded to customer enquiries via phone and in person, offering prompt and courteous service.
- Operated kitchen appliances safely and responsibly to reduce risk.
- Escalated customer complaints to management for positive resolution.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Addressed and resolved customer complaints with empathy and professionalism, maintaining customer satisfaction.
- Provided detailed information on products, advising customers on choices suited to their needs.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
- Processed customer transactions efficiently, including sales, returns, and exchanges, to maintain fast service.
- Followed directions and recipe cards to prepare simple food items.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Portioned food onto plates, garnished dishes, and presented them to customers with attention to detail.
- Quality inspected stock, ensuring items stayed hygienic and fresh, in-line with OSHA standards.
- Communicated special requests with kitchen teams to fulfil individual order requirements.
- Managed inventory, restocked items, and conducted regular stock checks to guarantee product availability.
- Used knife techniques to cut and prepare food efficiently and effectively.
- I have over 10 years of experience in this industry.
Education
A-Levels -
JERANTUT HIGH SCHOOL
JERANTUT , PAHANG01-2003
Skills
- Food hygiene
- Safety compliance
- Hygiene standards enforcement
- Food preparation
- Order accuracy
- Order taking
- Food service
- Cash handling
- Waste management
- Customer service
- Technical troubleshooting
- Team collaboration
- Team leadership
- Fast-paced environment
- Work under pressure
- Cleaning duties
- Positive attitude
- Hygiene standards enforcement
Languages
English
First Language
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Malay
Proficient
C2
Timeline
Kitchen / Counter Assistant
YISHUN
01.2025 - 08.2026
A-Levels -
JERANTUT HIGH SCHOOL