Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Maniarasi Raman

Maniarasi Raman

Kuala Lumpur,14

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience
11
11
years of post-secondary education
7
7
Certifications
3
3
Languages

Work History

Human Resources Manager Cum Administrator

Lifesaver Ambulances Sdn Bhd
5 2020 - Current
  • The responsibilities include maintaining and updating employee records, managing HR databases, formulating HR policies and procedures, addressing employee grievances, overseeing records management, executing errands and message delivery, managing office facilities, generating reports, drafting and revising HR documents, organizing personnel files, responding to staff inquiries, offering administrative and clerical support, handling office machinery, communicating directives, and upholding the filing system.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.

Flight Attendant

Malaysia Airlines Berhad
04.2018 - 04.2020
  • Trained First Aider, attending passengers in emergencies, ensuring safety and comfort of passengers, serving food and beverage, monitoring and securing the cabin, adhering to aviation rules and regulations, providing help to passengers with special needs, preparing and submitting flight incident reports
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Guest Service Officer

Sunway Putra Hotel
01.2017 - 03.2018
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
  • Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Ensured compliance with safety regulations by conducting routine checks of emergency equipment throughout the facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Pay Roll and Admin

Klinik Mediviron
4 2016 - 12.2016
  • Answering incoming calls, general office management, data entry, collecting and verifying time sheets, calculating payable hours and deductions, issuing statements and paychecks, preparing payroll reports, maintaining and updating payroll records, investigating and resolving discrepancies
  • Maintained detailed records of all payroll transactions, ensuring accuracy and transparency in financial reporting.
  • Collaborated with human resources to ensure accurate timekeeping records and proper calculation of employee wages, benefits, and deductions.
  • Maintained strict confidentiality of all employee information, ensuring compliance with privacy laws and company policies.

General Clerk

Anglo Apparel Company
12.2015 - 04.2016
  • Typing reports and business documents, monitoring and ordering office supplies, answering telephones and taking messages, communicating with customers and employees, data entry
  • Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
  • Coordinated meetings and appointments for staff members, ensuring effective time management and communication within the team.

Education

Flight Attendant Preparatory Course -

Inter Excel Advisory
06.2016 - 04.2017

Sijil Pelajaran Malaysia - undefined

SMK St. Mary
01.2014 - 04.2015

Grade 5 (U.S Academic Curriculum / International Homeschool) - undefined

Alpha Omega Publications
01.2005 - 04.2013

Skills

  • Staff Management
  • Recruitment
  • Leadership Development
  • Employee Relations
  • Risk Management
  • Problem-solving abilities
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Team Development
  • Customer satisfaction measurement
  • Report Generation
  • Time Management Excellence

Certification

Malaysia Airlines Certificate of Attendance. (Training)

Timeline

Flight Attendant

Malaysia Airlines Berhad
04.2018 - 04.2020

Guest Service Officer

Sunway Putra Hotel
01.2017 - 03.2018

Flight Attendant Preparatory Course -

Inter Excel Advisory
06.2016 - 04.2017

General Clerk

Anglo Apparel Company
12.2015 - 04.2016

Sijil Pelajaran Malaysia - undefined

SMK St. Mary
01.2014 - 04.2015

Grade 5 (U.S Academic Curriculum / International Homeschool) - undefined

Alpha Omega Publications
01.2005 - 04.2013

Human Resources Manager Cum Administrator

Lifesaver Ambulances Sdn Bhd
5 2020 - Current

Pay Roll and Admin

Klinik Mediviron
4 2016 - 12.2016

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Maniarasi Raman