Tawaneswaran Krishnan

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

- Maintenance air filter for clean air environment

- Course for Certified Environmental Professional in Bag Operation (CePBFO)

- Technical support for production equipment, machine, tester and software

- Monitor equipment and process to evaluate efficiency and quality

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.