Wan Shaziana
SEBERANG JAYA PERAI
Summary
A seasoned Operations Executive with a proven track record at ActiveDynamic Transportation & Travel, I excel in strategic planning, operational efficiency, and fostering strong customer relations. Leveraging expertise in logistics management and interpersonal skills, I've significantly enhanced operational workflows, achieving a notable increase in customer satisfaction. My approach combines innovative strategies with effective team leadership to drive business growth and operational excellence.
Leader with Number years of successful Operations Executive experience within Industry. Employs organizational skills, interpersonal skills and computer data knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient office operations.
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
5
5
years of professional experience
Work History
Operations Executive
ActiveDynamic Transportion&travel
01.2021 - 10.2024
Office Clerk Assists
Success Cash Sdn Bhd
11.2019 - 11.2021
- Handled incoming business and client requests for information.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
Education
This Qualification Enable Students To Progress To - (Business And Administration Not Further Defined
Foundation in Commerce
Kolej SEGi Pulau Pinang01.2012
Skills
- Distribution management
- Asset management
- Strategic planning and execution
- Team leadership
- Operational excellence
- Warehouse management
- Production
- Safety management
- Operations management
- Transportation management
- Production planning
- Supply chain management
- Organizational development
- Logistics management
- Process improvements
- Purchasing and planning
- Business development
- Marketing
- Cost analysis and savings
- Delegation
- Performance appraisal
- Regulatory compliance
- Workforce planning
- Performance analysis
- Labor relations
- System development
- Business process reengineering
- Interpersonal skills
- Recruitment and hiring
- Customer relations
- Effective communication
- Decision-making
- Time management abilities
- Operational efficiency
Languages
Malay
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Operations Executive
ActiveDynamic Transportion&travel
01.2021 - 10.2024
Office Clerk Assists
Success Cash Sdn Bhd
11.2019 - 11.2021
This Qualification Enable Students To Progress To - (Business And Administration Not Further Defined
Foundation in Commerce
Similar Profiles
Jaydon DonohooJaydon Donohoo
Shuttle Driver at Gsp TransportionShuttle Driver at Gsp Transportion
Vickie L SebreeVickie L Sebree
Independent Rideshare Driver at Transportion ServiceIndependent Rideshare Driver at Transportion Service
Douglas Grant SaundersDouglas Grant Saunders
CDL Truck Driver ClassA at CYPRESS TransportionCDL Truck Driver ClassA at CYPRESS Transportion