Daniel Martin Sebastian

Job responsibilities:

• Maintained all KPI in the team monthly
• Handle inbound and outbound clients visits and calls
• Crossed trained with various team within my process

• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration
• Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail
• Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth
• Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department

Job responsibilities:

• Ensure all electronic products are checked
• Focus on electronic gadgets inspection on 3 levels
• Report discrepancy to manufacturers
• Meet world global standards on all products received
• Use Velocity system for inventory purpose
• Report to counter offices in Europe and America

• Reviewed requirement specifications from clients to develop accurate test cases that validate desired functionalities

Job responsibilities:
• Perform quality check on all shipments that goes out to Europe
• Visit farms weekly when needed and makes visit to KLIA for every shipment
• Assign to find clients on the relevant portals (Middle East and Europe)
• Handle overseas clients when they visit Malaysia mainly to our office in Rawang
• Maintain repo with the government agencies like FAMA which is crucial as all checks are done by them (comply to all SOP of FAMA)

Job responsibilities:
• Main task was on reconciliation (cash & stock) of accounts in most currencies which is done via GFP (banking system) at my team catering Europe markets mainly (HQ located in Luxembourg)
• Getting in touch with various bank clients from JP Morgan, Credit Suisse, UBS, HSBC, BNP Paribas and many more up to 20 of them
• Maintained all KPI in the team monthly
• Handle inbound and outbound clients visits and calls
• Received quarterly award from the CEO in 2017 (team award)
• Crossed trained with various team within my process

Job responsibilities:
• Managing event plans for the company (marketing side)
• Following up with sponsors for the event (local & overseas)
• Report straight to the CEO of the company

Job responsibilities:
• Managing the export trades transaction for Europe market
• Went to Amsterdam and Frankfurt to get exposure of the nature of business
• Farm side visits done every week to check on product quality

Job responsibilities:
• Main task was on reconciliation (cash & stock) of accounts in most currencies which is done via TLM system (banking system) at my team from Singapore and Hong Kong
• Getting in touch with various teams such as Client services, investors services & etc., when handling huge amount of fund that comes in our TLM system
• NIL financial loss during my tenure @ HSBC
• Maintained all KPI in the team monthly
• Perform Daily Management Reports (DMR) for higher managements for HK business partners

Job responsibilities:
• Monitoring all incoming and outgoing calls pertaining to the office matters, locally and internationally
• Ensuring all appointments to clients is on scheduled without any mishaps
• Accompany MD for business meeting
• Client based has improved due to efficiency in callings that I made as scheduled

Job responsibilities:
• Attending inbound and outbound calls to and from the customers via the tele-banking system
• Ensuring the payments of the banks customers are duly monitored without any problems
• Met the targets that were set by the bank on a weekly basis. Able to help other departments during peak periods