Abby Madihi
Admin Officer
Sepang,Selangor
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Admin Officer
Plaza Premium Lounge Malaysia Sdn Bhd
Sepang, Selangor
09.2015 - 07.2020
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Produced detailed reports to track trends and keep senior management informed.
- Managed team petty cash, purchase orders and account transactions.
- Standardized office structures and processes to promote collaboration and increased performance.
- Aided colleagues, managers and customers through regular communication and assistance.
Customer Service Officer
Plaza Premium Lounge
Sepang, Selangor
05.2004 - 09.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
SPM -
SMK Telok Datok
Banting 01.1999 - 12.1999
Skills
Point of sale operation
Customer assistance
Schedule Management
File Maintenance
Office administration
Documentation and control
Timeline
Admin Officer
Plaza Premium Lounge Malaysia Sdn Bhd
09.2015 - 07.2020
Customer Service Officer
Plaza Premium Lounge
05.2004 - 09.2015
SPM -
SMK Telok Datok
01.1999 - 12.1999