Mentoring young professionals
Phaik Sim Ng
Director, Quality Engineering
Bayan Lepas,Penang
Summary
A seasoned professional with 28 years of dedicated experience in the Semiconductor Industry, adept at leading teams and driving quality and reliability across diverse projects and regions. A proven leader who has successfully led quality teams at the site level while effectively managing outsourced suppliers across Asia.
Possesses a leadership style that fosters highly engaged teams focused on delivering superior quality and reliability to end customers. Recognized for capability of exerting positive influence, driving organizational growth and facilitating positive changes.
Has extensive background that encompasses a deep understanding of semiconductor processes, quality management principles, and team leadership strategies. A valuable asset in dynamic and challenging environments.
Overview
29
29
years of professional experience
4
4
Languages
Work History
Director of Quality Engineering
Analog Devices
03.2023 - Current
- Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rate.
- Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with IATF16949/ISO9001 and enhancing internal outcomes.
- Ensured adherence to IATF 16949/ISO 9001 standards throughout all processes, reinforcing company-wide commitment to quality excellence.
- Championed the adoption of automated quality control systems, reducing human error while increasing efficiency in identifying potential defects.
- Spearheaded plant-wide training Six Sigma training initiatives across multiple departments, measurably improving process efficiencies throughout the organization.
- Established Total Quality Management structure for the organization enabling structured plant-wide continuous improvement initiatives.
- Established clear performance metrics, monitoring progress to ensure continuous improvement in product quality and customer satisfaction.
- Implemented a robust supplier management program, ensuring alignment with company goals while mitigating supply chain risks.
- Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
- Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.
- Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.
- Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
- Established and tracked quality department goals and objectives.
- Managed the site Quality team supporting the operations and engineering ensuring all quality expectations are met throughout the product manufacturing cycle.
Senior Quality Assurance Manager
Analog Devices
04.2019 - 03.2023
- Head of Quality Department managing over 150 employees.
- Established the FA and Reliability lab services paving the way for site transformation into a turnkey solution for flagship products.
- Implemented Technical Review Board to ensure engineering changes or new processes introduced are validated and satisfactorily meets all quality requirements.
- Established Six Sigma Training program for the site.
- Championed customer-focused initiatives, driving positive change through effective communication and collaboration with stakeholders at all levels.
- Adapted quickly to changing priorities and market demands, ensuring timely delivery of high-quality products under tight deadlines.
- Collaborated with cross-functional teams to ensure seamless integration of quality assurance measures throughout the development lifecycle.
- Enhanced product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Mentored team members, fostering a culture of continuous learning and professional development within the department.
- Spearheaded root cause analysis efforts for recurring issues, resulting in targeted solutions that prevented future occurrences.
- Optimized resource allocation by accurately forecasting project requirements and effectively managing available personnel and equipment resources.
- Streamlined QA processes for increased efficiency, resulting in reduced product defects and faster release times.
Quality Engineer
Linear Semiconductor / Analog Devices
08.1995 - 04.2019
- Managed supplier quality , Assembly in-process quality engineering and established and improved QMS.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards.
- Championed validation efforts for new equipment installations or process changes by creating protocols, executing tests, analyzing data and generating reports demonstrating compliance with established criteria.
- Reduced production defects by designing and executing comprehensive quality control processes.
- Optimized supplier performance through regular assessment and feedback, leading to increased product reliability and cost savings.
- Conducted detailed audits to ensure adherence to IATF16949/ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Organized and managed Quality Engineering team resources effectively, assigning tasks according to strengths, skill sets, and workload balance for optimal efficiency.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
Education
Bachelor of Science - Mathematics And Management
University Science Malaysia
Penang,Malaysia 04.2001 -
Skills
Operational Excellence
undefinedInterests
Proactive Problem Solving
Philosophy
You can never cross the ocean unless you have the courage to lose sight of the shore - "Christopher Columbus"
Timeline
Director of Quality Engineering
Analog Devices
03.2023 - Current
Senior Quality Assurance Manager
Analog Devices
04.2019 - 03.2023
Bachelor of Science - Mathematics And Management
University Science Malaysia
04.2001 -
Quality Engineer
Linear Semiconductor / Analog Devices
08.1995 - 04.2019
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