Photoshop
Swan Lin Yap
CELTA Coordinator
Kuala Lumpur,14
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
CELTA Coordinator
IH Sydney Training Services Pty Ltd
Sydney (Remote)
08.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members to ensure CELTA courses run successfully.
- Updated courses per Cambridge requirements.
- Conducted CELTA Open Day sessions.
- Recruited free lesson students for teaching practice classes.
- Managed correspondence for applications and interviews.
Business Development Executive
Plato Medical Pte Ltd
2 2020 - 07.2022
- Develop business for South-East Asia's leading clinic platform (SAAS)
- Generate leads by cold calling/emails
- Pitch and demo product to prospects
- Conduct training for key stakeholders
- Systematically move prospects down the sale pipeline using CRM to meet sales target.
Senior Team Leader - Face-2-Face Fundraising
UNICEF Malaysia
07.2018 - 02.2020
- Assist Operations Managers in achieving team's KPI's
- Lead teams for outstation fundraising roadshows
- Organise training sessions and workshops to train existing and new fundraisers to ensure team's highest performance
- Approach, engage and inspire members of the general public about the work of UNICEF
- Encourage the public to pledge to long term financial support helping UNICEF continue its work
- Maintain UNICEF Malaysia's image in the eyes of the Malaysian public whilst helping to further the organisation's goals via continued funding.
Senior Fundraiser
UNICEF Malaysia
07.2017 - 07.2018
- Create awareness on a daily basis with public face-to-face
- Expert in F2F fundraising techniques
- Communicate at various level of the management team
- Assist in achieving daily KPI target together as a team.
Admissions Secretary
The Royal Grammar School, Guildford in Qatar
03.2016 - 06.2017
- Served as first point of contact for prospective families - calls, emails, and walk-ins
- Maintained database of all contacts and communications made
- Responsible for the full admissions procedure
- Served as the main liaison with the Ministry of Education
- Maintained records on the government database of pupil records in the country's education system.
Cambridge Centre Coordinator
International House Doha
03.2015 - 03.2016
- Organised CELTA Courses, DELTA Module 1 Preparation Courses, DELTA exams, IH Younger Learner Teacher Training Courses, IH Language Awareness Course
- Introduced and implemented new marketing strategy
- Improved HI Doha's customer management process
- Organised an Open Day for Cambridge Teacher Training Courses
- Established important high-level relationships.
Capability Centre Administrator
IBM Malaysia
06.2009 - 10.2014
- Provide crucial support to the promotion of IBM staffs via facilitating vital certification and accreditation processes
- Liaise and communicate with IBM staffs from various regions
- Review and check each submission to ensure completeness of information
- Identify and organise participating candidates
- Assign and arrange experts to review and evaluate submission packages.
Business Development Executive
The Name Technology Sdn. Bhd
09.2007 - 07.2009
- Liaised and convinced top level decision makers in securing sales of Malay language spell checking software
- Identified and developed new business opportunities
- Performed powerful product presentations
- Arranged and held product training sessions for customers.
Global Support Executive
HSBC Electronic Data Processing (Malaysia)
06.2005 - 08.2007
- Provided support to customers in HSBC (UK) in addressing their financial needs
- Generated sales lead through customer needs analysis
- Handled and dealt with difficult customers ensuring utmost professionalism and respect.
Education
Bachelor of Arts - Creative Multimedia (Digital Media)
Multimedia University
Cyberjaya, Sepang, Malaysia 01.2001 - 05.2005
Skills
Time management abilities
Communication
Initiative and Problem-solving
Project Coordination
Effective Communication
Teamwork and Collaboration
Time management abilities
Websites
Certification
Certificate in Teaching English to Speakers of Other Languages (CELTA), Kuala Lumpur, 05/01/13, 07/01/13, Pass B
References
References available upon request
Software
Illustrator
Microsoft Teams
Zoom
Microsoft Office
Timeline
CELTA Coordinator
IH Sydney Training Services Pty Ltd
08.2022 - Current
Senior Team Leader - Face-2-Face Fundraising
UNICEF Malaysia
07.2018 - 02.2020
Senior Fundraiser
UNICEF Malaysia
07.2017 - 07.2018
Admissions Secretary
The Royal Grammar School, Guildford in Qatar
03.2016 - 06.2017
Cambridge Centre Coordinator
International House Doha
03.2015 - 03.2016
Capability Centre Administrator
IBM Malaysia
06.2009 - 10.2014
Business Development Executive
The Name Technology Sdn. Bhd
09.2007 - 07.2009
Global Support Executive
HSBC Electronic Data Processing (Malaysia)
06.2005 - 08.2007
Bachelor of Arts - Creative Multimedia (Digital Media)
Multimedia University
01.2001 - 05.2005
Business Development Executive
Plato Medical Pte Ltd
2 2020 - 07.2022