Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Interests
Hobbies
Timeline
Generic

ZANAIR HUSAIN BIN ZAKKEER

L2 Shopee Singapore Logistics
Kuala Lumpur

Summary

Resourceful Operations Executive with 2 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. Trlingual Operations Executive with fluency in English, Bahasa Melayu and Tamil. Well-rounded and well-traveled with expertise in employee training and development. Innovative and creative with skills in problem-solving and budgetary analysis. Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Operations Executive

BrandT International
Kuala Lumpur
07.2021 - Current
  • (100% KPI Record since joining), (Perfect Attendance)
  • HONOURS, ACHIEVEMENT & awards -100% KPI record throughout employment
  • Perfect Attendance record (No MC’s and lateness)
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Cross-trained and backed up other customer service managers.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

Customer Service Agent

Scicom Msc Bhd
Kuala Lumpur
04.2018 - 07.2019
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • High KPI records
  • Facilitated communications through management of inbound and outbound customer calls.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Paper Runner

SATHIKS NEWS AGENCY, SPH
Bedok
02.2016 - 01.2017
  • Delivering news papers to shop outlets throughout Singapore east side.
  • Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
  • Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
  • Assembled and bagged newspapers prior to delivery.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Improved speed of delivery by creatively rerouting for completion in 120 minutes.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Collected payments from 200+ customers and kept meticulous records of collection details.

Education

Bachelor of Finance - Finance

Multimedia University
Cyberjaya, Malaysia
02.2019 - 09.2022

Skills

    Microsoft Office (Excel / Power point etc)

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Accomplishments

  • Achieved 100 KPI by completing daily task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created Macros/Shortcuts for colleagues
  • Perfect attendance throughout employment
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Additional Information

Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to your job requirements and will bring immediate value to your company's goals. Do give me an opportunity and I will definitely prove it to you on my capabilities.



Software

Microsoft Excel

IBM Statistics

Zendesk

Salesforce

Microsoft Office

Python

Interests

Problem Solving

Traveling

Learning

Directing

Script Writing

Photography

Editing

Hobbies

My favorite thing to do, would be solo travelling. Been to multiple countries alone, to gain a better perspective in life and cultures around the world. I truly believe by traveling, I am becoming a better and a wiser person. Besides that, I do enjoy taking pictures and also creating videos. I have directed some short films, just for the fun of creating something.

Timeline

Operations Executive

BrandT International
07.2021 - Current

Bachelor of Finance - Finance

Multimedia University
02.2019 - 09.2022

Customer Service Agent

Scicom Msc Bhd
04.2018 - 07.2019

Paper Runner

SATHIKS NEWS AGENCY, SPH
02.2016 - 01.2017
ZANAIR HUSAIN BIN ZAKKEERL2 Shopee Singapore Logistics