STEPHANIE SHANMUGAM
Summary
Dedicated, responsible and multi tasker personality as an" HR Professional" with a demonstrated history of working in the F&B and Construction Industry for 5 years and 9 months. I also have excellent communication and teamwork skills and strong problem solver. Highly capable of motivating any personnel to achieve the required performance. The overall practice industry placed me in a better position to enhance my human Resources role in an organization.
Overview
10
10
years of professional experience
Work History
F&B and Event Service Expert
Aloft Kuala Lumpur KL Sentral
04.2023 - Current
- Deliver, Delight and engage our customers! The role of F&B and Event Service Expert is to assist the Food & Baverage Manager in ensuring all day to day operations in the department are executed and driven in accordance with standard procedures
- You are assisting the Food & Baverage Manager to establish and maintain the highest standard of quality and service
F&B and Event Service Expert
Aloft Kuala Lumpur KL Sentral
12.2023 - 03.2024
HR- Foreign Worker Handling
Viewcon Resources Sdn Bhd
11.2022 - 12.2023
- Responsible to assist and manage full spectrum of foreign workers related matters
- Manage and control all related matters or documentation for foreign workers and expatriated including passport transactions, permit expiry, contracts of service and manpower movements
- Assist in fulfilling requests for foreign workers on timely basis by providing good quality foreign workers to the operation/ divisions
- Assist in onboarding procedures, including arrangement in picking up foreign workers from airport upon arrival, medical checkup (FOMEMA) and other necessity
- Assist in all immigration and embassy matters such as passport, permit renewals and check-out memos as well as work permit cancellations due to resignations or abscondment
- Assist in handling foreign worker's basic needs such as accommodation
- Maintain database of all direct foreign workers and expatriates
- Any other ad-hoc tasks that have been assigned by the immediate superior relating to foreign employment or management
Human Resources Officer
Cinnamon Group Sdn Bhd
04.2021 - 09.2022
- Forming and maintaining employee records
- Updating databases internally, such as leave record, claims, employee movement, etc
- Preparing and amending where necessary HR documents, i.e
- Employment contracts and recruitment guides
- Communicating with external partners/ suppliers if necessary to complete certain assignments
- Reporting regularly on HR metrics, such as company turnover and employees' matters to the HR Manager
- Being the first point of contact for employees on any HR related queries
- Assisting with payroll by providing the department with relevant employee information in order to process payroll in time
- Helping with various arrangements internally within the company
- Assist in pensions and benefits administration
- Assist in recruitment i.e
- Post vacancies and manage the job portals, assign right fit candidates to the respective outlets or departments
- Assist in looking after the health, safety and welfare of all employee
- Assist in organizing staff training sessions and activities
- Assist the HR Manager in developing and upkeeping the company's employee handbook and rules & regulations
- Ensuring candidates have the right to work at the organization
- Assisting in arranging employee's engagement activities
- Work closely with the HR Executives in HR related matters as assigned by the HR Manager
- Any other lawful assignment given by the HR Manager or higher management from time to time
Human Resources Assistant
De-luxe Food Services Sdn Bhd
06.2019 - 09.2020
- Arrange the recruitment & staffing, compensation, benefit, employee relation & training
- Handling foreigner workers issues including the passport, the work permit application, renewal & FOMEMA
- To assist in Human Resource, matter such interview schedule arrangement, panel clinic, staff welfare
- To drive and administer the recruitment process i.e
- Sourcing, screening, interviewing, and selecting of candidates, inclusive liaising with advertisers, recruitment agencies, candidates
- Monitor employees' attendance and leave record and make contribution to government statutory
- Maintain up to date HR files & database
- Orientation new employees to the organization
- To assist in handle disciplinary issues
- Coordinate with IT department and all office equipment
- Any other Ad-Hoc duties assigned by the management from time to time
- Facilitated and timely implementation of employee Job
- Descriptions and performance appraisal related matters
- Attendance, Annual Leave, Sick Leave, Overtime monitoring every month
- Organize uniform and shoe, thumbprint and documentation for production workers
- Basic payroll
- Organize KWSP, PERKESO, PCB and HRDF payment end of month
- Monitoring staff overtime
Hr & Admin Assistant
Flexi Contract Sdn Bhd
05.2017 - 02.2019
- Assist in employee personal file maintenance
- Filing of regulatory documents
- Staff Attendance monitoring
- Answering supplier call
- Filling Invoice
- Do Purchase Order
- Do Delivery Order
- Arrangement Lorry
- Order company stationery and renovation equipment
- Follow up with supplier for goods
- Do Completion report
- Purchase Insurance for new store
- Apply permit for work
- Arrange contractor to do repair and maintenance works
Hr Recruitment / Consultant (Internship)
Agensi Perkerjaan Talent Match Sdn Bhd
12.2016 - 04.2017
- Find clients and foster long relationship
- Evaluate resumes and applications
- Have to make email blast to client using emails in the newspaper
- Match the most suitable candidate and arrange them for the interview
- Create good relationship and provide advice
- Sourcing candidates using database or social media
- Make cold call to client and approach them for engage with agencies
- Interview particular candidate for Customer Services job
- Do job posting in free job sites, websites and Facebook
Partimer
The Hotel Royale Chulan
10.2015 - 11.2016
- Take orders and serve food and beverages to the guest at tables or dining establishment
- Check with the customer to ensure that they enjoying their meal and take action to correct any problems
- Communicate with customer to resolve complaints or ensure satisfaction
- Provide guests with general information and assistance
- Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries
PARTIMER CREW
GOLDEN SCREEN CINEMA
03.2015 - 09.2015
- Manage cleaning and maintenance activity on equipment sure as oven and grills
- Ensure that the order and food presentation must be clean at all the time
- Relay orders to the kitchen so that they can be prepared immediately
- Take cash or process credit cards in exchange of meals sold
Education
SPM - undefined
Diploma in Corporate Administration - undefined
Bachelor in Human Resources with Honours - undefined
IELTS Course - undefined
Skills
Strong and systematic organizational skill
Well verse with Human Resource job function including training
Self-Initiator / Self Starter
Strong communication skill
Strong problem-solving skill
Good knowledge ISO Documentation and Certification Requirements
Good knowledge in Internal Audit
Easy to work as a team
Fast learner
Interestsandgoals - Summary
With people skills, confidence, and independence will support me to adapt to new cultures and environments. This will further enable me to achieve the company's goals and objective whom I will venture with.
Timeline
F&B and Event Service Expert
Aloft Kuala Lumpur KL Sentral
12.2023 - 03.2024
F&B and Event Service Expert
Aloft Kuala Lumpur KL Sentral
04.2023 - Current
HR- Foreign Worker Handling
Viewcon Resources Sdn Bhd
11.2022 - 12.2023
Human Resources Officer
Cinnamon Group Sdn Bhd
04.2021 - 09.2022
Human Resources Assistant
De-luxe Food Services Sdn Bhd
06.2019 - 09.2020
Hr & Admin Assistant
Flexi Contract Sdn Bhd
05.2017 - 02.2019
Hr Recruitment / Consultant (Internship)
Agensi Perkerjaan Talent Match Sdn Bhd
12.2016 - 04.2017
Partimer
The Hotel Royale Chulan
10.2015 - 11.2016
PARTIMER CREW
GOLDEN SCREEN CINEMA
03.2015 - 09.2015