Kho Xin Chier

Achievement

1. Delivered Email Domain Migration Project Within 1 Week

• Reduced timeline from 4 weeks to just 1 week
• Led the email domain migration project; liaised with multiple teams for successful delivery
• Tactfully executed onboarding for new users to join Intune domain with their previous entities laptops and do the transfer
• Conducted training and managed asset inventory for merged entities

2. Improved Cybersecurity Awareness – Scam Email Click Rate Reduced from 38% to 3%

• Hosted over 15 online Employee Awareness sessions (monthly since April 2024)
• Conducted additional productivity workshops (Microsoft Planner, PC Manager, Microsoft Copilot etc.)
• Benefited over 250 users (HQ and site-based)

3. Achieved Cost Savings on Service Contracts

• Monitored contract renewal cycles using calendar reminders
• Removed unused telco lines and streamlined service contracts
• Engaged cost-effective vendors for specific services

Day to day responsibilities

1. End-User IT Support: Respond to various IT requests via Freshservice Ticketing System, Email, and Service Desk WhatsApp

• Provide on-the-spot resolution for Windows, hardware, and network issues
• Set up required IT equipment for monthly on-site events

2. Microsoft 365 Administration: Manage user accounts and licenses, including account creation, categorization, and license purchasing

• SharePoint: Perform monthly housekeeping and top up storage as needed
• Email Security: Handle quarantined emails, trace messages, and mitigate phishing attempts
• Intune: Work closely with infrastructure engineers on Intune apps, rules, and device compliance

3. IT Project Execution: Led NAS file storage to SharePoint migration project

• Managed multiple software implementations (HR software, contract management system, training platform, etc.)
• Execute company website and domain switching projects

4. L2 Network Support: Set up internet lines and configure routers for site users

• Perform firmware updates on firewalls
• Support users with VPN connectivity

5. Data Backup Management: Ensure Synology Active Backup is installed on HOD laptops

• Ensure BitLocker is enabled on all user workstations
• Service Contract & Procurement Management: Maintain an annual contract renewal cycle using calendar tracking
• Handle procurement of hardware/software including workstations, 3CX, peripherals, domain registrars, and telco lines
• Ensure best lead time, competitive pricing, and product compatibility

6. IT Device Lifecycle Management: Planning: Work with HR to forecast headcount and procure suitable devices

• Deployment: Set up, configure, and enroll devices securely
• Maintenance: Keep devices patched, under warranty, and coordinate with vendors for hardware issues
• Reporting: Update inventory records for monthly management reporting
• Disposal: Inspect, record, and dispose of end-of-life or faulty devices responsibly

7. Staff Onboarding & Offboarding: Create Microsoft email accounts for new hires

• Push Intune policies for secure workstation deployment
• Guide new joiners through the onboarding process on their first day

8. SAP System Support: Collaborate with SAP vendors and the India Center of Excellence (CoE) team to ensure system availability

• Support ad-hoc SAP requests and ensure invoices are sent via SMTP

9. "Hello IT" Awareness Program: Host monthly 1-hour Microsoft Teams sessions to promote cybersecurity awareness

• Share monthly productivity tips and address recurring user issues

• Specialized in IT recruitment; sourced candidates via headhunting, ads, referrals, and networking.
• Matched client briefs with suitable talent.
• Successful 360 placements include: InfoSecurity Officer, MIS Executive, System Engineer, Application Consultant Project, and more.

• Supported over 500 employees in IT operations for MNC-level environments.
• Provided L1–L2 support via JIRA, including O365 Admin, AD Management, SharePoint, Exchange, etc.
• Coordinated multi-branch Windows 10 upgrade (Singapore, Thailand, Malaysia, Taiwan, etc.).
• Partnered with India COE for O365 admin SOPs, employee lifecycle management, and email standardization.

• Improve agile software development by restructuring JIRA ticketing process, JIRA workflow and automation configuration
• Improve project delivery efficiency by helping the project manager to follow up action items, schedule meeting for project updates, and escalate issues found in the project
• Effective enforcing Scrum team by making sure they achieve scrum event objective and keep it time-boxed
• Reduce impediment by help clarifying the requirement with the third parties such as service provider, vendor, and user
• Keep updated to domain knowledge by doing research on CRM system