Microsoft
Ricky Yip
Management
Shah Alam,10
Summary
Dynamic manager with a proven track record at my previous working exper excelling in team leadership and performance management. Enhanced customer satisfaction through effective conflict resolution and strategic marketing initiatives. Skilled in operations management and staff development, fostering a high-performing team that consistently meets business goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Manager
Tiong Min Grocer S/B
2019.11 - 2024.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Chef
Kachiuma S/B
2005.01 - 2007.06
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
Education
PMR -
SMSAS
Cameron Highland Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Staff development
Financial management
Business development
Marketing
Customer relationship management (CRM)
Relationship building
Verbal and written communication
Staff training and development
Negotiation
Business planning
Sales management
Complex Problem-solving
Emergency response
Employee onboarding
Coaching and mentoring
Data analysis
Conflict resolution
Teamwork and collaboration
Computer skills
Self motivation
Team building
Organizational skills
Software
Adobe
Interests
Badminton
Golf
Traveling
Timeline
Manager
Tiong Min Grocer S/B
2019.11 - 2024.06
Chef
Kachiuma S/B
2005.01 - 2007.06
PMR -
SMSAS